Fifth Third Bank & ATM 5540 Cheviot Road, Cincinnati, OH 45247

"Very bad they stole 20 thousand dollars from me I am very upset and I only got back thousands dollars very sad"

"Since I can’t get ahold of anyone in the branch or get through to get a valid explanation to customer service I’ll just leave my review here! 5/3rd is a joke they higher foreigner who hang up on you or place you on hold for 20 minutes when they don’t have an answer! I was hung up on because I asked to speak with a supervisor! I’ve never spent an entire shift calling a bank just to not get a resolution! I am outdone!!"

"Tried to cash a check here from a major credit card company and was told that it wasn't written correctly and she made me feel like I was trying to commit some type of fraud so I mobile deposited with no issue at all. Some people just love to give you a hard time like on a power trip, it's a shame as I've been a customer at this bank for 30 plus years and they hire a bad employee or two and all goes down hill from there."

"Very very poor costumer service in this bank . My credit card been lost for 3 weeks and I been calling them didn’t respond my call and when I try to call them again they picked up and saying my card is block and give me wrong number to call . Today I call to bank 5,6 times didn’t pick up my call and it’s says you will get response on app too but No I didn’t get response on app either.. it’s very frustrating,, wasting time for us ,, didn’t respond to call for costumer , and how we get help ,, we don’t so we call bank but they don’t even respond to us .. this very sad , and very bad bad service .."

"Very disappointed. I am a long time 53rd customer. I have called for the last two days trying to learn about the refinance process only to discover I have to schedule a call back by registering on their website.... so I do that and now have an appointment in 5 days. Not very user friendly for a working person to get the information needed. 53rd can do better."