Hertz Car Rental - Huntington Third Avenue HLE

"This car rental place is very good for the price that they charge"

"The location is fantastic and very welcoming. The vehicles I’ve been provided through numerous rentals I’ve made so far have been brand new and in almost pristine condition. Zane at the location is extremely helpful and made the rental experience seamless."

"I was able to rent a nice compact car, but wasn’t given any facts abt how the car works, i.e. where is the gas gauge. Traveling from WV to MD…arrived at the MD store and found out that they only handle rentals for car accidents/insurance. Manager told staff to complete the transaction, but it made me wonder how/why the renting agent (in WV) didn’t know that. I was happy that my final bill was not as expensive as I thought it would be bc I arrived after their closing hours and returned the car the following day!"

"My claims department set a reservation with Hertz car rental in Barboursville WV. with-in 3 minutes I was on the phone with hertz to let them know I was coming. They stated they did not have anything available and when I got upset and told them the reservation had literally just been made through my claims department not even 5 minutes earlier a Mark got on the phone and repeated they did not have a vehicle for me…. I said “I WILL BE MAKING A REVIEW” Mark said “GO AHEAD, MAKE A REVIEW” at which point I hung up. After this being the 3rd reservation that had been set up for me in a 12 hour period which did not happen, it would appear that these places say they have something available just to keep agencies coming back for when they have too many vehicles to rent out. VERY DISAPPOINTING"

"Terrible. Do not book here. I was just given a 4 hour notice on a one way rental that they would have no “extra” cars for me. I had a reservation, but apparently since I didn’t pay in advance or put my credit card on file, my reservation was considered “extra”. Liz nicely informed me they only give cars to people they for sure know are going to show up, even though I confirmed 2 days ago, but I didn’t put my card on file, so now I’m without a car. Everywhere else in town is sold out, so now I get to pay for an Uber to take me to Cincinnati so I don’t miss my flight. I understand a car is not going to appear, but I had an issue with the word extra and the fact they said I HAD to put a credit card down on a pay later reservation. Liz even informed me that I must have booked it on a third party website because it would have asked for my card. Which is not the case, because I did indeed book it on the Hertz website with my alumni discount code. When I asked for the manager, she told me several times to call customer service and she would not let me speak to a manager. The other guy told me they have NO cars, Liz first said they had 2, then said they had none. Meanwhile, they’re in the background writing a rental agreement. The blatant lies and disrespect. I’m so glad I never represented a terrible, grimy company like Hertz. Enterprise would NEVER. Improper fleet planning and poor customer service skills. Do better."