iStorage

"My sisters and myself have rented from them for years and I always had really good to us."

"I'm giving you a 5, even though I have never been to your facility. But I will be browsing prices and availability on your website since I'm here. But the 5 is Really for responding to Renee 8 months ago about the carts. You Have them Now, Right? BTW, I'm older than Renee."

"I came back to my unit covered in mouse droppings which was all also in my stored clothes. I moved everything out immediately (not during their business store hours so I had to call to cancel). Every time I tried calling multiple times throughout the day (3/28,3/29,4/2) there was no answer. i have been out of state more often than not lately so this was extremely frustrating. when coming to the store on 4/3/24 around 2:30pm, I told the guy at the front desk everything that happened. He visibly didn’t care. He said they’ve been putting mouse traps and poison down, but they should tell people of this problem. Obviously, not everyone has this problem though. I just asked to be done with this company and to once again cancel (b/c he thought i would LOVE to keep the unit and purchase insurance instead); he said he’ll cancel it once he makes sure everything is moved out. since im out of state and they don’t answer the phone, i was hoping to get my receipt then and there. but he said “i have meetings and work right now so once I get up ill do it and send you an email” (even though he’s supposed to be working rn and not on his personal computer doing other things)..I NEVER got an email. At this point im away out of town again and I knew they wouldn’t answer the phones because they never do. I just called corporate and cancelled it that way along with getting an emailed receipt IMMEDIATELY which was SO much easier and I wish I just did that to begin with. They also apologized for the mouse droppings. I get that you can’t control infestations. But as a business there are 2 things yall should definitely be doing: #1 tell people about the infestation and let them decide if they want to proceed. #2 act the least bit interested in what a customer has to say. i wasn’t cursing or yelling. the lack of customer service was SO disappointing, especially when I see all these reviews praising the service. SMH."

"The only reason I didn't give a 5-star rating is because there wasn't any type of carts available to place your items on. I'm 64 years old and I had a difficult time carrying each item from the outside, to my unit, inside. Down a hallway, through a door, then about 25 feet more to the unit. The manager Virginia, was informative and easy to talk to."

"It was very frustrating at first because no one was never in the office. But the employees on the 1.800 number were very helpful and concerned about my issues. When I finally was able to talk to the property manager in person, Ms. Virginia was very nice and helpful which turned my frustrating experience into a sigh of relief. Thanks to everyone who put up with me."