CHP Home Care & Hospice

"We did in home Hospice care for our beloved, we could not have had a better team of nurses and social worker. They called daily to let us know what time they would be over to our house never late on time or early. They explained everything to us, what to expect,how to take care of our loved one. Never were they rude or disrespectful to us, they treated us with care and compassion, it's been almost a month since our love has passed and they still reach out to us. Thank you for everything P.S. LouAnn gives the best heart felt hugs"

"If I could rate this place lower i would! My dad has stage 4 prostate cancer that spread to the lymph nodes and bones. Upon trying to get him there in the first place i was rude to on the telephone trying to get him checked into inpatient. I had called all over the place to get my dad the much needed pain control that he needed and when i got him there i was explained my dad was a recisitate patient so if at anytime i felt he needed to go to the ER i could do so. We were checked in saturday night he had just had blood drawn friday at his family dr and also had been in the ER saturday morning for pain no infections detected either place and was put on an antibiotic to assure he didn't get infection. The nurses not all but most were very rude to not just me but my family. Tuesday morning when my dad woke up his eyes were rolling in the back of his head, couldn't speak to where u could understand, couldn't hold eyes open more then 8 seconds but could still respond to me when i asked questions. As the day went on his progress just went way down from there and they told me my dads cancer has just spread that fast to his brain. I knew better! I questioned them all day and my answers were my dad was not having seizures when i asked i was told he was having bad dreams it was ok all the meanwhile still feeding his morphine while he couldnt even open his eyes. 4:20 that evening my dad was given a shot of valume because the nurses didnt want to deal with him keep getting up and they then sat him in a chair and told my family that visited to not wake him at all he needed rest. Long story short i told them i wanted them to call 911 that evening and the nurse proceeded to tell me they dont do that that's not what hospice is about. They finally did as i asked because my dad would not wake up not responsive but was still breathing. When my dad got to the hospital he was shot with narcan and woke up. His health has declined tremendously since then and he was almost dead with multiple infection in his body all just from a few days being here. I pray noone else has lost a loved one due to overdose but didn't know that's what was happening. I trusted this company with my dads life and they almost killed him even after telling you their motto is we dont do anything to prolong life but we dont do anything to shorten it either."

"My mom was put in there and they treated us nicely. My experience there was nice, they we're good and helpful"

"My experience wasn't pleasant while having to use their facility. I live almost 3 hours away and my mother of 86 years old came into their hospice early in the evening. I wanted to call and get information and establish their location and procedures for visiting since I have never been to this facility. What I got for my initial greeting was far from professional or respectful for someone who was hoping to get help. When I was connected to the nurse in my mother's room, I got a younger man who was very dramatic and surprised me with a 'oh YOU'RE Clayton!?', ok, obviously my mother has spoken of me. But what I got next wasn't smart to hear him say "she wouldn't give me any information on you! She has refused to let me know how to contact you!" This is not how my mother is and I found this VERY strange. After letting him calm down from his own frustrations he had, I found that his interpretation of the events is from my mom not KNOWING what my number was. She has never been good with remembering phone numbers, that's why she has them programmed in her cell phone and written down at home. When I finally arrived the next day, I went to the nurse's station that had 5 employees around and asked the name of this gentleman was that I spoke with? I was asked why did I need to know? I repeated the question. I was told that they don't give that information out. (It's Ohio Law that you know the full name of any medical individual working with you or with whom you have a legal representation of). I questioned about if I was "being refused the answer", and then someone finally gave me just the initials of the individual. When I asked for the full name, I was told they don't know it. I then asked for a business card for a Patient Representative. I was told they don't know what that is? I had to ask is there someone who is in charge of the facility that has a business card here? I was given a name and questioned why I would need that information? I decided I will have to come back to this at another time. It wasn't until the 3rd day, 72 hours, that ANYBODY even mentioned that my mother has not eaten anything. I understand that they cannot force anybody to eat. I'm not questioning that, but I do question that as a RECOGNIZED "ONLY BLOOD RELATIVE", why I wasn't informed of anything?!?! I could have stayed to help coax something in her? I had then to personally make sure that the only thing on the menu that they could try had to be either chopped or pureed since she was admitted without her teeth. No teeth = no chewing of anything = no nutrition. Every time I have seen some food that was brought in, there was never any accommodations for her dietary needs to grind it down first?! Is this a facility to send someone you love? Sure, but YOU better be the one giving the constant care! My mom lasted a week. It was cancer. there was/is nothing that can be done when it gets that far. Let her die in peace, with some control of pain. They provided that. but the road to her finish…was not pleasant. I hope your experience is better."