First Horizon Bank 6801 Maynardville Pike, Knoxville, TN 37918

"Went here to get put on my husband's account the lady at the desk said no we had a out standing charge of 6 dollars at the cumberland Ave branch my husband said he paid that a while back the lady would not put me on the account so we left. Well Monday came we went to merchant rd.branch and the put me rt on the account with noe questions won't be back here."

"I had a problem with Mobile deposit and my money wasn’t going to be available until Monday. I worked with Dennis and explained my situation and he was patient even though He got me when I was a touch heated and was patient and helped me come to a resolution. I would recommended this location 10/10 times. Thank you for your help Dennis!"

"Rudest lady I've dealt with customer service wise (3 separate times with the same lady), I get if you cant do something even if you cant even really explain why but no reason to be totally rude to a loyal customer, sorry if the other employees are great I just got stuck with this same lady too many times, well even once Is too much (from 2019)"

"They won’t notarize something if it wasn’t initiated they them, even if you’re a member. Was told to go to a title company and they charged $75.00! Hours are not conducive to people who work a normal 8:00-5:00 job. Hours are 8:30-4:00, except for Fridays until 6:00. Even trying to get there by 6:00 in Friday night traffic is a challenge. Looking for a bank that suits my needs."

"This is a decent branch. The ATM is out of device 50% of the time and you have to travel to another branch. Its an old ATM, why not update it? Its aggravating and a waste of time."