CARLOS INSURANCE SERVICES LLC BUSINESS
1645 Downtown West Boulevard, Knoxville, Tennessee, United States
About the CARLOS INSURANCE SERVICES LLC BUSINESS
Carlos Insurance Services LLC Business is a reputable insurance agency located at 1645 Downtown West Boulevard in Knoxville, Tennessee. With a strong focus on providing top-notch insurance services to individuals and businesses, our team of experienced professionals is dedicated to helping our clients find the best coverage options to suit their needs. Whether you are looking for auto, home, life, or business insurance, we are committed to delivering exceptional customer service and personalized solutions. Contact us today to discuss your insurance needs and let us help you protect what matters most.
Photos of CARLOS INSURANCE SERVICES LLC BUSINESS
1645 Downtown W Blvd UNIT 6, Knoxville, TN 37919, United States
Opening hours of CARLOS INSURANCE SERVICES LLC BUSINESS
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 14:00
Sunday:
Day off
Reviews of CARLOS INSURANCE SERVICES LLC BUSINESS
"love the customer service. All of the ladies are very smart. Yasmine helped me get a great quote and was able print out all of the documents for me! All I simply had to do is stop by to pick them up! Maria was very polite and helpful as well! she told me what I had to bring for a homeowners policy and they both explained all the coverages I would get. I had been looking for a great low rate and was blown away with the price. I am happy with the information and the policies that were made for me!"
"I really wish I would have had a great review for this place. First time I met Mr. Carlos Vitelli was at a first time homebuyer education class and he was a guest speaker. I honestly think he is amazing and very knowledgeable. All of us in the class discussed our insurance experiences with him and each other. I explained to him and the class that I called around for quotes and after receiving those quotes in email I followed up with the agents with a list of questions about what they covered etc. He was impressed and asked for those questions just to use as an example for future classes maybe. After class I emailed them, no problem. I don't mind sharing. I also in the same email asked him to get with me on a quote for my home I was looking to purchase. Only response I got was "Thanks" I am assuming for the questions I sent him. Anyway, here we are 2 months later. Yesterday 12/4/18 I called around to shop for home insurance and auto bundled preferably. After calling the Washington Pike office I was told to get quotes I had to call the Kingston Pike office. I called the Kingston Pike office spoke with Yasmine. She sounded like maybe she was new I don't know I am not sure. If she was that is ok because we all start somewhere but if she was so unsure of everything she should not have been alone to give quotes. First she says they can't do both home and auto it is one or the other which I had to explain to her maybe not bundled but they should be able to do a separate policy for each so I asked for a quote for each one. I was given a quote of 214.xx for auto which is amazingly low (of course this is not knowing what is covered and what isn't), then the home was 600.xx which was great also (of course without reading the detail who knows). I asked for the quotes to be emailed to me and she says "we can't do that", "I don't know how to do that". She did not know how to print but said she was going to ask Carlos (I am assuming the owner) and she said she would get it emailed. (In my head its either you do email them or you don't or you just don't know how). So she was about to hang up I had to ask her if she needed my email which that wasn't the problem because I have forgot to get call back #s etc. I give her the email and we hang up. This was early morning yesterday. At about 2 PM or so still no quote in my inbox I call back and speak with Yasmine and she says Carlos won't be back until 3 PM but he says they can not email quotes they have to be picked up. Why? Who knows. So I ask why and she says she didn't know. I am closer to Washington Pike so I ask can you send it to that location so I don't have to go out west and she says you can just go by there it's in the system so they can get in and see it. I told her that prior to calling her originally I called them and was told they could not give quotes to call the Kingston Pike office. She says what? I don't know why they would do that they should have given you a quote. Anyway, I've had so many issues with the insurance I currently have right now since I purchased 2 months ago and am not willing to go into another with issues somewhere with something so simple as getting a quote. To all the others that have had a great experience that is great and good luck to all the others going in after. I sincerely hope you all have a better one than I have had."
"I had quote in others places and Carlos Insurance give me a great price. Auto bussines or home."
"Great staff!! They find the right insurance for your vehicle and at the right price!!"
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