Citizens Bank 5426 Homberg Drive, Knoxville, TN 37919

"I had cds with bank since it was opened with Mr Wheeler. In Dec 2021 a cd matured and clerk called me ask what I wanted to do. I agreed to leave if I could withdraw anytime without a penalty. I was told that would be fine. Rates changed so I requested to withdraw with the manager she said I would have to pay plenty for early withdrawal. I explained what I was told and it was confirmed with the clerk. Manager said clerk or her cannot make a decision over $ 1000.00. So she checked and said I would have to pay 1200.00 penalty on 600.00 of interest. So I paid the penalty. The lesson is don’t bank with a company that will not stand behind what the clerk says and a manager that cannot make a 1000.00 decision should not be running a bank."

"I can’t say enough nice things about this bank. We have been here for 10+ years and were initially drawn in by the No atm fees, but we have been continually impressed by their customer service and can say that we truly feel valued by them. Everyone there is extremely warm and helpful, but Terri Rodgers is an all-star!"

"We've been working with Citizens for 3 years now. I really like this bank. We've done multiple loans with them and have been very happy with the experience. We've referred multiple friends and business associates to Citizens as well due to the great service. Term sheets have been very quick and its been a great relationship for us as we grow our real estate business. Any issues have been quickly fixed when I stop by and all the employees know who we are which is a large benefit of a community bank."

"Our company has been banking with Citizens Bank for years, having been with them when they were American Trust. I am in this branch at least once a week. I have found the entire Citizens Bank staff (Terri included), both here and the Baum drive location, to be nothing but pleasant and helpful. It has been a pleasure banking with Citizens Bank. We look forward to doing so for years to come. Congratulations Citizens Bank! Well done!"

"Terri is the rudest and least helpful bank teller I’ve ever had the displeasure of encountering"