Regions Bank 6601 Clinton Highway, Knoxville, TN 37912

"I have been a regions bank customer for over 20 years. I asked this location to help me notarize a form for my child to get a passport, and because my child’s dad is not a regions bank member and both names had to be on it they refused. I ended up going to another location where they helped me get it completed with no problems."

"I have been a Regions customer for 18 years & have had nothing but good experiences. As a retired banker myself, & I never worked for Regions, I find them to be very professional in every regard."

"Best bank? Not in my opinion. I had an account at Regions (Union Planters at that time) in Memphis when I went to school there. I was with the bank (regardless of name changes) almost 40 years. During the financial crisis, they were NO help and often misrepresented the truth. I currently have an account at a local credit union and I have found them to be far and above more customer service oriented, cheaper to use and superior across the board. I still have a mortgage with Regions that is soon to be paid off. (Regions told me that Regions Mortgage was not a part of Regions Bank so the money is not mixed. Lie.) Regions Mortgage closed my credit lines at the bank during the crunch without my knowledge. I will celebrate being free of them when they are gone. Big is NOT better. I could go on and on in detail, but it would be a waste of time given that I see Regions provides a canned response to all complaints. Their 2 1/2 star rating is generous and I suspect if more people reviewed, it would be less."

"There was nobody waiting when I arrived but three desk people just looked at me. Jayson finally asked if he could help me but I got the impression he didn't want to. I told him what I needed, he said "anybody in the branch can help you with that." He never stood up, never introduced himself, never asked me to sit down. Wouldn't give me any eye contact. I pulled out the chair and handed over my ID. I went away in about ten minutes with my problem solved but I was made to feel like I was infringing on his time."

"Did not appreciate how either the front tellers treated me (ignored me, even after making eye contact, until I pressed them) or the man I worked with on a money transfer, Jayson Tackett. I have no proof that he was discriminatory, but in my experience, every time I have been treated the way he treated me, it has been due to bigotry. I didn't appreciate his gruff, one-word responses. I didn't appreciate his tone or manner. I expect decency and respect from the other members of my community. If he cannot do that, he does not need to be in a community-facing role. I'm unsure if he's never seen a queer person, or if he thinks he can bully them back into what he sees as "normalcy". Either way, it was a bad experience and I was surprised he didn't outright refuse to serve me. Not only that, there is religious propaganda in many of the offices. It would be so nice to go somewhere like a public bank and not have their agenda in my face. The bank should be neutral. It felt anything but. I have enjoyed my time with Regions, and so I was surprised at how awful this whole situation was. Maybe Jayson was mean to me because I was wearing a mask. That's also absurd. I have been sick and wearing a mask was to protect HIM and anyone else who might get near my sick breath. Just nasty. Made me embarrassed to be part of their community. I'm just disgusted."