Window World of Knoxville 1917 Old Callahan Drive, Knoxville, TN 37912

"We decided to work with Window World as we've worked with them in previous homes and been pleased. We were not pleased with our experience here. Our sales person was wonderful! But everything after that was not. The crew was 3 hours late, later than their arrival window. We believe this caused rushed work and issues with the windows. Their clean up job was terrible, leaving glass from our old windows in and around our home, screws, and large chunks of brick (4inches) from our home everywhere. After the job, we noticed issues with the windows. The screens don't touch the bottom of the windowsill (more than the normal amount), the windows are loose in the frame, the seal is already coming undone, drywall ripped and crushed, and caulk is on the glass part of the window. We are working with their office to have these issues remedied, but in doing so found out they contracted out this job. We don't know if that makes a difference, but it didn't help. We wanted to write this review so hopefully, this doesn't happen to someone else. We are concerned, now, with the quality and longevity of the windows and would not recommend Window World of Knoxville."

"We got windows from them a few years ago during covid and it went good enough so we came back to get windows for our new house. The windows look great but that's where the positive things stop. The install finished August 8th and a window was broken. Here we are on Aug 30th and it was supposed to be installed today and they called and said they had to cancel with 6 hours notice because the service tech called out sick conveniently on Labor Day weekend and nobody else can come install it. So rescheduled to Sept 4th, the window has been at their warehouse over a week now so that wasn't the issue. The installers were nice enough but they were on break as much as they were working. The windows are disgusting and every single one of them needs cleaned, when I brought this up I was told "we don't have a window cleaning service". They destroyed our trim when installing the windows, trash all over our roof and screens came with holes in them. This was a VERY expensive job with a very frustrating experience and the communication has been extremely bad in all regards as well. I definitely would never recommend Window World after this experience. I do know from the first time I got Windows until this time the owner changed and I can tell you all the prices went up drastically as well. Check the included photos!"

"I had my new patio door installed today and it looks great, thank you to Kendall for doing such a good job I stalling it. And thank you to Greg Cross for showing us all the options that were available. Window World of Knoxville have been really good people to work with i would recommend them to anyone."

"I’m so pleased with my new windows. 18 in total, all installed in 1 day about 3 weeks earlier than anticipated. The crew did an excellent job, cleaned up afterwards and were very courteous. I chose Window World of Knoxville because they scheduled quickly for the initial visit to get measurements and give me a quote, unlike the other company I contacted who didn’t call back until 5 days later. I highly recommend them."

"First of all ,we had a fast response on the first phone call we made to them. We were told a salesman would be out to talk to us. Scott M. came out and gave a price for new windows in our house. We agreed on four windows being installed. Scott told us the price would be in effect for 1 year. David was our installer, he was great at his job.He cleaned as he worked. David showed us all the details of the windows and how to use them. The windows were so much more than we thought they would be . We are very pleased with Window World. We recommend this company. Sincerely Linda and Allen H."