Symspire 10932 Murdock Drive, Knoxville, TN 37932

"This company is a SCAM! They oversold us over $500 worth of wiring because they told us two cables were different… the only difference is the color and the President of the company intentionally used a bunch of tech jargon to make us believe that wasn’t true. A tech told us word for word “i wish our designers didn’t say things like that, we get put in such a tight spot cause they are the same”. On top of that, we purchased two patch cables we weren’t given. We had to use our own the day we moved in when the internet company installed our modem (yellow in photo) and then a symspire tech came out and grabbed a used, dirty one (blue cord) out of his car and installed it. We thought he was doing us a favor until I pulled up our paperwork after he left and realized we paid for 2 brand new cables we didn’t receive. When I asked the PRESIDENT of the company to send us 2 new patch cables WE PAID FOR he said the tech gave you one and hung up on me. This company is a disgrace and the training comes top down. Avoid at all cost! Edit to add: we also paid for 3 outlets up high and the tunnels to hide the wires in the wall. Two of our 3 tunnels don’t have the pull strings in them. We managed to get our cords through without but it was a lot harder than it should have been and another thing we paid for and didn’t receive from this fraudulent company. In response to their response: LMAO of course the tech isn’t going to tell his boss he told us our designer (who was his boss) misled us. But he did. And your president also said the tech gave us a cord so that is true too. Yah sure we signed that and should have read it, but we trusted our designer to not mislead us. Like I said, I wasn’t asking for a refund I called to get my two cords and to let y’all know we were upset and felt misled. And he instantly jumped to calling me a liar. Honest folks don’t instantly start blaming the customer. Crooks do."

"The speaker installation was done during cinstruction, and it has been an amazing addition to the house. The sound is amazing, and never fails to impress whenever we have guests over. Amazing experience."