JBMP Group 1133 East Columbia Avenue, Philadelphia, PA 19125

"If I could give this company -1000 stars I would. First let me start out by saying that they WILL NOT speak to you on the phone they will only respond by EMAIL ( whenever they want ) they will take your money & your deposit and respond fastly!!! However they will NOT respond whenever you write them. I was suppose to move into my new apartment on 8/30 two days prior they wrote me and said my unit was NOT ready and did not pass inspection. WTH!! How is my exact thoughts? They offered me to move into one of their other units temporarily or permanently move into another one of their units elsewhere. I have planned for this move for over two months of them backing the dates up. They are honestly a mess. Maria ONLY answers emails whenever she wants. Thomas who did the walk thru back in July with me stated this unit would be ready 3 different times now. I have proof of everything via email and text for them to say 48 hours prior of me moving that my unit did not pass inspection. Now less than 24 hours l they will not even respond to my emails when I am asking if they will accommodate movers from the temporary place to my permanent apartment I paid for because I am not paying for movers twice. I was suppose to be out of my current unit this weekend and they left me with no options other than options I clearly do not want. I have stated to them numerous times now I do not want to permanently move into another unit. I would temporarily move into a different unit but they must pay for the movers to move me from the temporary unit into the unit that I have signed a contract for! They requested I pay for parking to hold my spot even though I haven’t even moved in yet. I paid that and I did everything that I possibly could on my end. They also do not even have My PECO meter set up in my unit when I’m suppose to move in their building. This place is honestly a mess and I am debating canceling this whole contract with them because it’s less 24 hours now before my scheduled movers come and NO RESPONSE from Maria! All Thomas can say is contact Maria. What a shame! I understand things happen however BE ACCOUNTABLE and ACCOMMODATING TO YOUR PAYING TENANTS! NO CURIOSITY PHONE CALL NO FOLLOW UP MAJOR RED FLAGS!"

"Well, today I had an appointment for a viewing at 5:30 PM in Chinatown. I made it days ago. While I was working from home, I received multiple texts from not the person who was assigned to me, but someone else. He or she texted me to tell me they were booked and that they were understaffed. Could i make it earlier? I said no, I'm working. Then another and another text changing the time to 6PM, then another text telling me his 5:30 (which was supposed to be me) cancelled and can I come before 6PM.I said NO. I can't deal with this type of craziness from leasing agents. THEN I get 2 apartment application emails from JBMP Group?? Seriously, what is going on there. I called three times and got a voicemail. I made this appointment the beginning of the week or the weekend, I forgot. Not sure if I want to look again for an apartment with JBMP after today. My head hurts from the badgering texts and misinformed emails."

"While this real estate group was fine to work with, they will pass you off the PIP Property Management which has truly been less than ideal to work with. I think it’s important for people to know who they will ultimately be working with. I was without AC for 5 days in July with an dog until they provided a backup portable unit. When adding a roommate, they lost her application, did not send her access info for the door app. They advertised that parking is available (on the listing website and via the agent) and once the lease was signed, said it wasn't. They selectively answer emails and not once have they answered the phone. Beware JBMP as they will pass you off to yet another disorganized, careless property management groups in Philadelphia. (To be fair, it’s really the office that sucks, maintenance is friendly and actually seems to care. )"

"From my experience and reading some of these reviews, I think a lot of issues with this leasing agency could be resolved if they improved their communication. They claim to communicate more effectively through email, but even that isn't as great. Most of the complaints I have with this group comes back to how hard it is to reach them, which made my experience with them horrible and frustrating. From touring the place, to signing a lease, to getting me set up for move-in, the communication throughout the process was poor. I had to resort to visiting the office to have my questions answered, they met me at the door and then had the conversation with me outside. I saw another review mention this, and that did not feel welcoming or professional. My leasing agent would take days to respond, resulting in the unit(s) I had my eyes on taken because responses were slow. This happened twice, so I didn't get my first choice or second choice. I hope they can improve their communication moving forward, being open and responsive will put the customers mind at ease and could make these reviews a lot better."

"If I could give ZERO STARS, I would. The absolute worst company to ever rent from. If you’re looking for a company that fulfills maintenance requests, answers text messages and phone calls, resolves complaints, or basically do anything a leasing company should do, do not come here. I have complained 5 separate times about my neighbor and the landlord/property manager refuses to do anything about it. The lease states that the breach of contract could lead to eviction. The contact has been breached now a total of 5 times by my neighbor and they are still living here. Also prior to living here I had lived somewhere else through a different leasing company. My move out date from that apartment was July 29. My move in date to the JBMP unit was August 1. I had asked if I could move in early because I then would have no where to stay and put all my belongings. They said I could move in early but I would have to pay an ADDITIONAL charge to do so AND they wouldn’t be able to clean up the apartment. I told them I would wait because I’d rather move into a clean apartment. I finally move in on AUGUST 1 to come find that they didn’t actually clean anything. Every single floor and baseboard was dirty and dusty,, there was dust literally everywhere, the refrigerator was dirty, a shelf in the fridge was broken, some of the outlets didn’t work. If they weren’t planning on cleaning my apartment, I should have been able to move in early with no cost. I also had been in four maintenance requests, some dating back to well over 4 months ago, and they still haven’t been fulfilled. When I put in a request it asks me for a date and time for them to come. I put a date and time for them to come and they don’t come anyway. They don’t keep me updated whether or not somebody can come. They only answer or care when it has to do with money. I now will be taking the property manager to court and the company to court."