Winston Electronics

5634 South Kingshighway Boulevard, St. Louis, MO 63109

"I was stumped on trouble shooting my EV speaker. I called and they called me right back. I would definitely do business here when I needed something."

"This is THE place for amplifier, speaker and electronics repair. They know their stuff, work fast and are affordable. My go-to place."

"These guys are so knowledgeable and they do a fantastic job. They’ve repaired two of my vintage Fender tube amps perfectly, and I’ll definitely bring all of my vintage gear here from now on."

"They have had my speaker for 6 months with no contact about when it will be done. I understand their main speaker tech got sick, but I call every 2-3 weeks and I'm always told that Jamie will call me back and he never does. I'm sure they have done good work in the past, but I wouldn't take your speakers here. One of the worst customer service experiences I have ever had."

"I took a studio monitor here. Their policy is a non-refundable fee of $60. I don't make a lot of money but I'm principled about spending money locally, plus they are an authorized service provider for Yamaha and I didn't have much time to deal with it myself and wanted to free up my time for other pressing things. I dropped it off on the 4th. Heard back on the 8th that the voice coil in the woofer was the issue and it needed replaced, and that they would contact Yamaha. Didn't hear anything after that and eventually called them back on Tuesday. They said they still hadn't heard anything back from Yamaha. At this point I decided to look things up myself, which I had been avoiding, but was able to sign up for Yamaha 24x7 and with a little digging, found what I thought was the part. I called Yamaha to confirm this, all which took about 10 to 15 minutes. It was out of stock, back ordered for 6 weeks, so I figured that's probably what the holdup was, but surprised an authorized Yamaha repair shop couldn't find this out as fast as I did... Eventually called back again, and they said it would be $75 (this is on top of what I already paid) and that it would be 3 months. The price for that speaker is $55. Most other places I found it out of stock, but it was in stock at ZenPro Audio, and a genuine, new part. After shipping it amounted to $65. Had Winston wanted to charge me $20, $30, or even $40 on top of what I already paid I would have had no problem with it, but this was pretty ridiculous, considering that shortly after the conversation, I ordered it and it has already shipped. It will be here next week. It's not hard or time-consuming to swap out a speaker or diagnose one. I cannot imagine anyone justifying around $70 per hour to do this kind of work. Still, I wouldn't be giving this review if that was all that happened. I also asked for a partial refund of the diagnostic fee due to this (hopefully) rare circumstance with the long wait time (which I would not have expected or asked for if things had worked out differently, and I was not asking for the full amount, just whatever they thought was fair), but I was denied, so you've earned yourself a bad review. Maybe I caught them on a bad week or they're really hurting, but I really did not appreciate how this was handled."