Gym 1 215 Western Avenue, Cambridge, MA 02139

"While the deluxe indoor playground I ordered looks great, it will not work for our space. I am giving GYM1 only 1 star due to their poor customer service. I have emailed the service email 4 times, I tried calling the number listed on the website several times (which seems to be disconnected), and even tried the live chat function but have not been able to speak with anyone about how to return the product. I am very frustrated, because I don’t know how to return my purchase! Also, after reading other reviews, it seems GYM1 has a history of terrible customer service."

"Amazing fun for all my kids ages 1-11 to have fun and burn off energy. Doesn’t take up any room. Easy to put up and take down. We ordered off amazon who sent us the wrong package and Gym1 customer service was VERY quick to resolve the problem for us without going through the 3rd party. I highly recommend this product, especially if you have kids that are climbers and miss their outside playground time when weather isn’t on your side. Plus it grows with them, as they get older, they can use the door frame bar for exercising, or purchase other attachments for teens and adults."

"In the beginning I was extremely skeptical of the Gym 1 system. I bought it for my 8 year old son and my 5 year old son with Autism. When I first installed it I was not happy with all of the strange noises that it made. So I posted an unsatisfactory review. Within 24 hours the owner of Gym 1 called me to get to the bottom of why I was not satisfied. He spoke with me for over 30 minutes as I explained every little noise that I heard. Come to find out all the creaking was normal. My boys have been using the system on a daily basis for months without any problems. The swing is very therapeutic for my son with Autism. I would recommend this product to anyone that is looking for a solid indoor play gym for their children. Thank you for making a great product and for the excellent customer service Kiril!"

"I purchased this gym and began trying to return it 1/16. The phone number to call never answers and they don't respond to emails. I finally was able to ship the package back but they provided the wrong address so now it is on it's way back to me. Only buy this product if you have no plans to return it because they are absolutely no help. The phone number for customer service never worked and everytime I sent an email I got a new "case #". After them that the package was being returned to me the representative apologized and gave me a different address to return it to. Why didn't they have some sort of mail forwarding in place? A few weeks ago the package came back to me- mind you I tried to mail it back in January of this year. Now I have a box with the equipment and I'm definitely outside of the return period."

"Gym1 took payment and never shipped the product. The company would not respond to me or Paypal. After seven weeks Paypal refunded the purchase price. I ordered the deluxe aerial yoga swing for my daughter on May 1 and was informed that I would receive a tracking number for the shipment in 24-48 hours. Since I had not received a tracking number, I contacted Gym1 on May 7 through its website. I was provided a ticket number and told I would receive a response in 24 hours. I never heard back and left multiple phone messages beginning on May 11. I continued to attempt to contact Gym1 via phone, email and its website, receiving a second ticket number of May 16 and a third on May 20. I never once received a reply. After almost four weeks, I began the dispute process through Paypal. This is particularly discouraging because I think highly of the Gym 1 playground system (especially in a small apartment with all the parks now closed for months) and have encouraged family and friends to purchase it. I now have a very disappointed daughter who would like nothing else than the yoga swing promised months ago. I understand that there has been unprecedented disruption in recent months, but no business should take payment, not deliver the item purchased and then refuse to respond to the customer."