Cambridge Bicycle 259 Massachusetts Avenue, Cambridge, MA 02139

"Every experience I've had with this shop has been a poor one, customer service, poor recommendations, and lying. Their entire business depends on the proximity to MIT and the students who don't know any better, otherwise they would be out of business. Before buying anything from them, check online because they will regularly markup the price 20%. Avoid this shop if you can."

"I am so impressed! I have been coming to Cambridge Bicycle for a couple years now for my super old, third-hand Motobecane road bike. I forgot I needed to make an appointment for a tune-up, so I arrived today without one. The shop was very busy, but they still made time to check me in, and gave me an evaluation of my gears, breaks, etc. within minutes of me entering the store. Luckily, I didn't need the full tune-up, and with a little oil I was good to go for the season free of charge! So grateful to the team for this service."

"I needed a bike lock, they gave me a quick and extremely accurate recommendation. All of the staff was really helpful! I am extremely satisfied with my experience. However they didn't have a receipt for my purchase."

"Cambridge Bikes always does a great job helping me keep my bikes in good shape. Just took my daily commuter in for a much needed tuneup and she came back riding like a dream! Honestly, the bike felt brand new again. The staff are friendly and helpful, and I appreciate that they take their time talking to me about what might need replacing (in this brake pads and chain/cassette) and are very transparent about cost estimates upfront. The only downside is that they have such a great collection of bike bags and bike gear I’m always tempted to get myself a bike treat whenever I go in ;)"

"I visited the mechanic's shop and approached a guy for advice, seeking to address a squeaking issue with my brakes. However, the mechanic assured me that the noise was a typical occurrence and would eventually subside. Given his expertise in the field, I heeded his words. Unfortunately, a week later, the squeaking intensified. Consequently, I disassembled the brake system and discovered a disconcerting sight—the brake pads had worn down to the bare metal."