Pella Windows & Doors - Operations Center 1325 Airport Road, Fall River, MA 02720

"So I was going to email this but since nobody's probably going to respond to it anyway I'll just put it here. We had our windows and doors replace in August of last year 2023 and I have to say I'm still horrified that I paid $22,000 for the windows and doors that we have. Every day, every season I find something else that makes me really sad that we chose Pella instead of Anderson or even Harvey. Yesterday I opened the bedroom curtains to air them out because the weather was nice only to realize that we had mold along the caulking both inside and outside. The installers had to have used the absolute cheapest caulking they could find which really horrifies me because I would have paid extra for them to spend a little bit more and get something that I think was actually made for the outdoors cuz I'm 90% sure they just use the same caulking inside and outside. It has shrunk considerably and there are now noticeable gaps that bugs can get through. On top of that the windows that we had and the windows that we got installed look basically the same. I don't mean that like they look alike I mean that the quality looks the same: as in absolute crap. Our old windows were installed poorly. I will say that aside from the caulking these seem to be installed better. The front door on the other hand was installed maybe a quarter of an inch too deep and are screen door won't close properly because of it. When I was contacted about the remaining balance I spoke with Chris I who I believe might have been a service manager of some sort and while I didn't hold back the payment out of good faith (my bad) he told me that somebody from service would contact me to see what they could do about the door not closing properly. That was probably 6 months ago. I haven't heard from anyone and this point I kind of give up. On top of the poor quality windows and the not so great installation we had an absolutely horrendous time during the installation. Our installers assistant didn't show up the first day so he basically just dropped off the supplies and left. Then it was basically a rush job for the next two or three days and judging by the quality of the caulking on windows that are installed properly you can tell. Even told me not to worry about removing some things that they could work around it like the blind clips, but by work around it they meant that they were just not going to caulk underneath those spaces. So yeah, to say I'm unhappy is an understatement. I wish I'd been an a*hole and held the remaining balance longer. I may not ever get a response but I will make sure that any opportunity I get to tell people to go with anyone but Pella I'll be sure to. Hope this helps!"

"May be some of the best customer service I’ve received . Had a financial issue that arose durning our project and Renee ( hope my spelling is correct ) in financing was on top of it every step of the way. Don’t find that type of service everywhere ."

"My new windows from Pella are the lowest series, grade. Cold air flows in through the sashes severely. Feb 2023 cold spell left significant frost on the inside of every Pella window I have in my new constructed home of 2 yrs. This has been a problem since day 1. No resolve from Pella. These windows are life time warranty. They are just not good. Sadly putting plastic on my windows in the winter is a strong possibility. Still waiting for Pella to resolve this issue until present. I will not back down!!"

"Made delivery here. The gentlemen that unloaded my trailer were great! I was in and out in around an hour with a 53ft at about 80% which I feel is very good. There are only 2 dock doors on the front of the building. If there are a lot of cars in the parking lot it will be a little tight For backing and that depends on the way you pull in. I basically pulled in and parked facing the dock doors which created an obstacle course type setting for me to get backed in. Had I known I would’ve came in and stayed left to cut hard right which offers more maneuverability. I wouldn’t hesitate to return here. Overall it was a good experience."

"I purchased a sliding glass doors for my patio and by far this was the best unit I've purchased when remodeling my home. I received so many compliments on the quality of the door and the screen which is always an issue when buying sliding glass doors. I also bought a Pella picture window, its was so nice looking and awesome in the winter , never got a draft anywhere also the operation of the windows and screens was unbelievably smooth. Great prices too .."