Walgreens,

369 Plymouth Ave, Fall River, MA 02721, United States

"This pharmacy is terrible,employees are so rude,takes 72 hrs for a refill prescription,,keep you on hold for half hour.,,worst one ever.had to give at least one star to post review"

"I've been to this Walgreens multiple times, recently there is a newer employee his name is Yamuel Molina. He is a very polite younger man. His work ethic stood out to me as I used to manage a business. When I left the first encounter with him he was telling the coworker how he'd help with whatever he could until his last 30 minutes were up. It's hard to find great quality employees these days. Glad you found one for your staff."

"I use to swear by this pharmacy They were open 24 hours including pharmacy which was so convenient but since COVID. The pharmacy has gone extremely downhill. The staffing is rude and very unprofessional. They never keep up with the prescriptions. And I love how when you call no one can answer the phone. God forbid if you call 20 minutes prior to 1:30 and they don't answer you. The phone just rings and then hangs up on you because they decided. They weren't gonna be professional and finished their job and just go to lunch. And I love the sign in the drive through that said drive through closed because of staffing yet. When you go in to pick up your prescription half of the staff are sitting down to chatting but there's not enough to keep the drive through open."

"The customer service in this store has to be the worst there is in the city of Fall River. All but maybe one employee is rude and unhelpful. I coupon items that are on sale or promo and they always give me a hard time. A greater majority of the items get donated so it’s a huge bummer to leave a store after getting such a sour attitude from employees. I have called customer care once and complained; I got the “regional or district manager will reach out to resolve” and never received a phone call. I don’t enjoy writing a bad review but their constancy in lack of Customer service is frustrating"

"You REALLY need to hire staff if your pharmacy is in the position to not answer phones because you’re busy. I spent an hour holding last night. Not even any message saying that you’re busy and to please call back later. You act like other people’s time is worthless. The girl literally said to me ‘we don’t answer when it’s busy’. Also, if they can’t handle being busy then they should find another job. Being busy is absolutely not and excuse for being rude to customers, especially when they’re treating you with respect."