Xfinity Store by Comcast Branded Partner

"I have had Xfinity for years and the Internet has been constantly going out everyday and staying down for hourrrrssssss when you call you will get a machine with no help from a real person. All they want to do is reset your modem and schedule a technician just to cancel the appointment a couple hours later due to Internet coming back up. They will charge you an arm and a leg for Internet you can only use half a day. Save yourself some time go with another company unless you like staying on the phone for hours a day"

"Hot garbage Wi-Fi service that randomly goes down, the ai assistant isn't of much help. If your Wi-Fi goes down your best just waiting hours or even days for the service to start working again."

"Turned in a modem and said I was no longer living in that area and needed service into the new home I was moving into. Of course, they kept my old address account open and charged it. (which the modem had been unplugged and turn in a month prior) They will do anything to add those delicious late fees onto your account."

"The "Manager" is very unprofessional. From the moment I walked in she behaved as though everything except making a sale was an inconvenience for her. And, "Sis," you may not mind if cords are left out on your yard, but I do. When someone tells you they're going to complete a job but doesn't follow through, and it's been defaulted well over a month, someone needs to resolve the issue in a respectful manner. I don't care about who the job is contracted through. It is still Xfinitys responsibility to ensure the customer is taken care of in a timely manner. It wasn't like it was only a week later...well over a month. Stop with the dismissive conduct. Or, perhaps you should step aside and allow your colleague to assume the management position. She was definitely more knowledgeable and mature."

"If I could give zero stars or less than zero I would. Went to the store trying to upgrade phones for my elderly mom and aunt. First, one phone wouldn’t scan, so my mom decided to go for an iPhone 14 versus 13. Then, they couldn’t get the phones added to the bill. Finally, they tell us that they can’t help us, to order online or call to order. So, I sat in the store to order in case I needed assistance, and the website wasn’t even working to order the phones. Needless to say we left with no new phones and a deep desire to find a service that appreciates the business and wants to help. Absolutely worthless to have a store with 5 or more workers and no one can help you!!!"