Budget Car Rental 70 3rd Avenue, Waltham, MA 02451

"I can see why this location gets such bad reviews. Booked a car on-line and drove 20 minutes to get there only to find out they had no cars. They made no effort to help us or to find another car. They blamed it on the national website. Nothing like booking a car on the Budget website and the local dealer not having. Don't book here."

"We booked a rental two days ago, come to pick it up at the scheduled time to be told there’s no vehicles available for the next 2 hours, also the only one available is a sedan not a medium size SUV like we paid for. We booked online - we understand there’s issues with inventory or whatever sometimes but Budget had 2 days!!! 2 days to let us know! Instead we had to take an Uber to find out we’re out of luck. That is unacceptable. How do you advertise a certain vehicle online and have something different without communicating that to us? You can see how the size of the car can matter for a 6 day rental? That’s a HUGE DEAL. It’s a deal breaker for us, and for most. We have an Airbnb and family waiting in NYC and we were supposed to leave at 8:20 am instead we left at 11 am (with a different rental of course) this set back everything. They don’t pick up the phone and the accountability is nonexistent. Don’t risk it, maybe they have a vehicle maybe not. You won’t know till you get there because they don’t pick up the phone. Disgraceful customer service and company values."

"Add another horror story. First, they don’t pick up the phone. Ever. If you need to call confirm they are open or check anything - you literally can’t. After trying 5 times to call I just drove there. My original cost was 700 for 6 day rental. I returned the car after 2 days, and they charged me 650! When I asked for breakdown of costs, the sales person just said - you are returning early, so new rate applies. When to show the daily rate and time, he just kept saying, that’s your new cost. I went back to budget website - to rent the same car for the same durations with the same locations is advertised at 170. The attendant was rude, entirely unhelpful."

"GREAT rental! We got a surprisingly clean, low mileage, good tires, no dash warning lights, very nice car. By booking a bit over a month in advance we got a great rate, SUV for about $60/day with a coupon code. We were a few hours late in picking up, and the attendant was there, had our paperwork and our car ready, took just a couple minutes to process the rental. He was very easy to work with, extremely patient and polite, left us 110% satisfied. Had zero problems! The car had been cleaned inside and out, the gas was not topped off, but was indicated correctly on the rental agreement so we can return it at the level we took it out. Based on the poor reviews we were nervous whether they would have a car for us at all. Our anxiety was compounded by not being able to get through to the desk via the provided phone number just to ask, "Our rental is all set, right?" Concerned they'd say "no cars" because both we had only reserved not paid in advance, and rates had doubled in the summer crush, or that the car would be rented to a walk-up because we were late for our pickup appointment. But all the worry was for naught. It's amazing that people have had such disappointing experiences at this same franchise in the recent past. I sure hope our luck prevails next time we rent from here, that this franchise is on the mend, not that this was a fluke. Incidentally, this is the second time we've rented from here, last time (an insurance rental while our car was in the repair shop) also went smoothy. Will keep coming back as long as we get this excellent service."

"HORRIBLE! I have literally never had such an issue. Now I know why I always use enterprise! First off, they NEVER answer the phone when you call. You always have to talk to cooperate which takes an hour to get ahold of someone. I picked up a vehicle and they handed me the key to go get the car across the street in the parking garage. When I got over there, I had to just hit the panic button to find the vehicle. Then when I got into it, it had a sticker stating it was cleaned and disinfected. It was not. It smelled so bad like cigarettes and was filthy. There were chips on the floor in the back seat, coffee stains in the cup holder and weird white speckled all over the car. When I went back to the office, it was closed. Called coorprate and the only thing I could do was bring it somewhere else for an exchange. So now I had to drive it to Boston Logan Airport because it was the only one open. I got on the highway and the car starts shaking at 50 mph. I couldn't even travel the speed limit. So now I had to drive 30 minutes into Boston in a nasty unsafe car with my 3 month old. I am so unhappy about this experience. Take it from me, GO ELSEWHERE. IT IS NOT WORTH IT!"