Watertown Ford - Service 26 Seyon Street, Waltham, MA 02453

"I brought my Mach-e in for service as the my charging port door had broken off. Sean in the quick lane service dept. was simply awesome. He ordered the part, called me when the part was in and took care of it right away. Great service and an extra shout out to Sean !"

"Exceptional service from start to finish. Kelly, Jean-Baptiste and the whole team got repairs done quickly, with care and excellent service the whole way. I'd highly recommend the Watertown Ford service department."

"Nice convenient service center. My only gripe is that it is hard to reach a person over the phone to make a reservation. This place is super busy. There have been multiple times where I have to come in person but drive away due to the wait times. Luckily I am not too far away. The wait room is decent. They used to serve snacks and coffee but post pandemic, they just offer water fountain. The staff is pretty friendly. I often bring my dog with me to help pass the time."

"I literally cannot imagine a better experience! I went to their website where I gave a person my contact info and was promised a contact shortly. About 30 minutes later Emily reached out via email. She asked me questions about my needs, sent me quotes and information on tires so I could decide exactly what I needed. Because I had a flat I really needed next day service, which they provided. They did "the Works" service, four new tires, new headlight bulbs AND they picked up my vehicle and returned it to me. Throughout the process they were in constant contact about what was going on with my vehicle. Emily returned my car, parked it exactly as I had it parked when she picked it up and then returned my keys and gave me a receipt with a very pleasant smile. I am completely happy with Emily's care from start to finish. She is a gem! Thank you!!"

"My partner went there for regular maintenance this morning with an appointment scheduled. The front desk guy (white, middle-aged) was so rude to him and literally a racist. He intentionally left my husband in line and pretended to be busy on his computer but in fact kept chit-chatting with others for approx.15 mins. When he finally "had time" to talk to my partner, he claimed that the mechanics were too busy to do maintenance today and asked my partner to check back later. What's the point of making an appointment then?? We made this appointment more than a week ago! The worst part was the payment- Despite the price for the Work showing as $69.95 on their website, the front desk guy insisted on charging my partner $79.95 + $5 for whatever environmental fee. My partner ended up spending more than 2 hours waiting there just for the oil to be changed and the tire rotated. We will never ever come back here!"