Cos Bar

Mission Street, Carmel-by-the-Sea, CA 93921

"Would anyone like my Sisley lipstick I just purchased at the Cos Bar for $75.43? I asked the lady about lipsticks for more mature lips. Well, she didn’t know about it and sold me a lipstick that doesn’t work. I thought a higher end store would know their products better."

"Great niche products available. Saleswomen are inhospitable. No hello or acknowledgment I was there. I interjected (asking if they provide perfume samples- they do not) in the middle of their conversation and they dismissed me and continued to gossip amongst themselves. Also they said they don’t have makeup remover- just tissue paper, cotton and alcohol disinfectant wipes. By the end I had pilling from the tissue all over my skin which was uncomfortable. Did not make me want to try another color or apply another product after removing the makeup with just alcohol which is very drying. Salesperson nonplussed by the whole thing and did not assist me. I still purchased a product but next time will buy online. I’m local so that’s unfortunate for them because I would like to patronize a local business but obviously they make enough from tourists and don’t care"

"I visited last week and had excellent experience! Great customer service and even had a makeup artist show me a few new tricks. I only get to visit Carmel once a year, but I always stop at the Cos Bar. They never disappoint! ❤"

"Our visit, three of us, was so so. The sales person was not helpful. We did purchase a few items but we had to discover them ourselves. Even the things we asked about we were met with a nonchalant attitude. I felt like a pretty woman experience. Hey, we have money to spend here! Big mistake! I do love the store and products, on my last visit a year ago or more, the lady was great. She put me on a mail list helped with products, and made it so fun, hence the reason I brought my friends with me to the store. We only visit Carmel every now and then, but I am sad to say visiting here again will not be at the top of my list."

"Update 9/10/17: continual fantastic service from this lovely boutique. The staff not only remembers you (a remarkable feat for a busy boutique in a town visited by tourists from all over the world) but remembers what skincare/cosmetics you were interested in and makes recommendations based on your interests and needs. They're always helpful and knowledgeable, but never push you to purchase anything you don't want. An absolute jewel of a shop. First-rate customer service at this skin care and cosmetics boutique in Carmel-by-the-sea. No pretentious attitude. The store is staffed by friendly and extremely knowledgeable ladies who truly take the time to learn what you're looking for, what issues you're having with your skin (if that's what you're there for) and seek out the best products for you. They don't push you in to making a purchase, they explain why a product would, or wouldn't meet your needs, and service is ALWAYS top notch. I was treated so well on my visits to the store while on a trip through CA (and I just made small purchases at the time), I've continued to patronize this store via mail order. They have continued to uphold that high standard of service initially set on first visit. A must stop on your visit. Lisa and her staff are the best."