Shell 911 West Carson Street, Torrance, CA 90502

"Best gas station ever!!!! All products and service is great."

"Stopped here for gas on a weekday afternoon. All the pumps were empty. I started pumping gas and then used the squeegee to clean my windows. I was a little more than halfway done (gas still pumping) and a larger bald African American man wearing a 7-11 jacket came out of the building and started yelling at me. He said he worked there but he was not wearing a Shell uniform. He said I was not allowed to use the squeegee to clean my windows because the water makes too much of a mess, which didn't make any sense. I asked if his manager was available and he screamed no, put his arms up in the air, and walked back inside without saying anything else. It was a bizarre experience and of course I'll never come back now."

"Went to this shell at 10pm just now. Tried to go inside and get snacks and drinks plus gas … and the lady employee was standing with an attitude outside saying I couldn’t purchase anything after 10pm because they’re scared for some reason , mind you after yelling at me This is not the first time this happens . Over Sunday afternoon I showed up to this exact same gas station and there was nobody in the place working ! The same lady was outside in her car while a line full of customers were outside waiting ! Hope management gets to see this because I’ve been at this gas station probably 5 times total and this happens and I’m sick of getting into arguments over lazy employees."

"First of all this location has unstable transient people hanging around. I decided to pump here since it was on the way to where I was going. I am a regular user of fuel rewards program but it seems that if you try to reedeem it here at the pump your transaction gets canceled. This has never happened to me at other shell locations so I went inside and asked the clerk and she stated you cant redeem fuel rewards at the pump. I paid inside and put in my number and only got the min 0.05/gal off not the total discount I had available. After speaking with fuel rewards customer service they stated my full discount was available but because the transaction was cancelled they freeze the amount of discount for 1 hour. I believe that staff is aware of this and that my transaction was cancelled to discourage me from using fuel rewards and applying the total discount. Will never pump at this station again."

"It was fast service and they let me use all my gas rewards from Ralphs.."