Enterprise Rent-A-Car 510 Jones Road, Oceanside, CA 92058

"Misinformed and expensively over Charged. I recently experienced a car collision and the insurer arranged for a vehicle from this establishment. The staff was friendly, but I was misinformed about a $100 insurance charge that I was told was a hold deposit. Upon noticing a charge of $230, I immediately contacted customer service. They sent an email on my behalf to the higher-ups, but I received no response until I followed up. The manager has been very friendly and provided updates on contacting their boss, it’s been a month I am still awaiting a response from their high-up."

"This individual office was wonderful. Went on a Saturday and there was only 1 worker there and he was very efficient in helping the 10+ people that were there. Kudos to him, I think his name was Paul? Red hair.. he deserves a raise. Drop off was easy as well. My only gripe was when we called to reserve, the enterprise agent we talked to promised us a mini van and a Tahoe to pick from, when we got there neither vehicle was available. Whichever call center the phone calls get routed to should check inventories first before telling customers they have things available!"

"Gustavo took his time to explain all the details of the rental. He made a was really satisfied with the car I choose to rent. He was very good at selling me on the upgrade, I almost upgraded, but I’m cheap. The manager Tuvone took time to make sure everything was going well and that I was completely satisfied with my rental. Over it was an efficient, pleasant experience. Great team."

"I’ve used this location twice and everyone was awesome, provided excellent customer service with a smile, and could have been better. Great prices compared to competitors, was able to provide a car 1 day before Thanksgiving, and picked me up and dropped me off. If you need to rent a car, you should rent front this location. Yea that’s my dog in the drivers seat, he reluctantly moved over to passenger seat and let me keep driving."