Oceanside Ace Hardware

"Awesome Ace Hardware Store. A little small but Well Worth Visiting. Extremely Knowledgeable Staff. I like my Small Mom & Pop Hardware store."

"I went to 4 different hardware/plumbing stores to help with my weird dishwasher problem. All of them turned me away except for this store & Nathan spent time helping me! Thanks for making a frustrating day for me into a peaceful one with your help :)"

"WORST customer service ever. I just tried to return a $30 item bought two days ago without a receipt. No Problem? I have an account that goes back some 20+ years with ACE, and 7 years at this store. They can just look it up, right? . Two different employees couldn't find the sale. They told me that the item was last sold over a month ago to someone else. Apparently I lied and their system held the truth. For an under $30 item, the Owner "Logan" decided to intervene. He made no effort to look up the sale and wanted to escort his now angry customer outside to talk. Outside he was more interested in having the last word than resolving the problem, or doing the right thing. He didn't even verify if he was in fact right. No Refund, No Way. Unless I had a receipt, even though it was in fact their merchandise. Problem solved? I went outside and found the receipt on the floor of my truck. Rudeness however continued. It was obviously their mistake. They even found the sale in the system after I walked out, and had apparently already posted the refund. When I went back inside and asked for Logan, a totally new gentleman stepped up and did not want to admit that I was right in the first place. When I pressed, he chose instead accuse me of lying as a 7 year customer because this ACE wasn't here 7 years ago. Gee, just look at tjhe 7 year old reviews oinline. He called the police to tend to his now angry customer even though they were in the wrong. He banned me from ever shopping there again. Logan tried again to get me outside to talk and even tried to physically "nudge" me out. In short, Their system was wrong. I was treated rudely in the extreme for an error that was in fact their's. I recieved absolutely no respect when they found their error. Their "appology" what there was of one was mockingly insincere. I will never shop here again. Home depot is cheaper and almost as close. Logan is young and IMHO inexperienced with no reguard for decent customer service."

"I love this hardware store. It is still the classic small town like hardware store that I used to love going into with my dad- long before the big conglomerate warehouse stores like- well you all know their names- the selection is great for a small store and always fun and unique items as well."