Pep Boys

"A while back I took my vehicle in to change the fuel filter. It was a good job quick and friendly service. Fast forward to today where I call with some questions about something new I need done with my vehicle unfortunately I did not get the guys name on the phone but he was very rude and did not answer any of my questions. Word to the wise if any place refuses to answer questions that is just a huge red flag. Put being rude on top of that no thank you. I’ll take my business elsewhere cause there are a lot of mechanics out there who are more than happy to answer your questions and not be rude to customers. Also, if a place refuses to answer questions and just keeps saying “bring it in” red flag as well. UPDATE: I reached out to the corporate office for pepboys and got a case no. This was a week ago and someone was supposed to reach out to me and of course never did. So just goes to show you they DO NOT CARE. Just look at all the other reviews the pattern is real with garbage service. Take your vehicle somewhere else there are plenty of nicer and BETTER mechanics out there. Obviously pepboys doesn’t care about customers."

"What a bad experience from an empolyee to a customer. Some guy named Marc very rude. Wanted a price on something he got upset if he knows everything. I remember doing an oil change here it took 3 hours with even an appointment. Wouldnt recommend my friends here."

"Great job! Friendly knowledgeable csr. Fit me in as a walk in for a wheel alignment. Price was way lower that dealer and slightly lower than a nearby shop. I am highly satisfied."

"Made an appointment online to have my front brakes replaced on Thursday 2/22/24. When I got there I mentioned that I already had my own specific parts and just needed the labor done. Then the service writer told me they no longer install customer supplied parts under the new manager. Unbelievable! I've been coming to this Pep Boys since 2008 and they've always done it. Started going to the Vista location when I moved in 2011 until it closed. Then went back to this one. The head service writer Rick always took care of me. I guess he's not there anymore and moved on. Looks like I will too. Their service has steadily declined over the years and always took forever to get things done, unless you had an appointment. The last two times I had work done here, replaced an air flow sensor and front brakes, I had to make an appointment. And it still took over 4 hours just to do the brakes and cost over $200 for the labor! I stopped getting my tires done here and had better luck, and service, at Discount Tire. Now I'll be getting everything else repaired somewhere else as well. Most likely at Midas. I called them since I had my rear brakes replaced there in May of 2023 and they said they'd do it and got my car in right away without an appointment. Best of all, it only took a solid hour and cost $180 out the door. That's the free market at work for you. Lastly, the remodel done at this Pep Boys sucks. They separated the service section from the store. Stupid!"

"My boyfriend brought his car here in an emergency break down off the 76 and the guy up front and the mechanics couldn’t have been nicer or more helpful. Wish I had their names. Lowkey was nervous because I read the reviews on here but they couldn’t have provided a nicer, more honest diagnosis. The problem with his car was real weird so they directed us to go to a different shop to get it fixed (again, very honest service. Would rather that then have someone messing/making it worse). Would come again if I lived by here."