Hertz Car Rental - Thousand Oaks Thousand Oaks Blvd HLE

"I am giving one star only because I can't give zero. The manager made us feel unwelcome and unwilling to assist, possibly because we are international students of color. Despite having all necessary documentation, he kept suggesting we go to Enterprise due to minor issues. How can a manager send business to a competitor? We sensed strong racial bias from him. When we went to Enterprise, they worked with us and resolved everything smoothly. I strongly recommend avoiding Hertz, especially the location in Thousand Oaks, as their service is very poor and unwelcoming."

"This place is absolutely pathetic. I rented a car for two months. After driving the car for couple of days, I realize that it has some mechanical issues. This is where the nightmare begins. There is no way possible to reach this location via the phone, it just keep throwing you back to the main menu. So I decided to stop by. They said no cars available for trade, come back tomorrow. So I went there the next day, still no cars available. They are unwilling to help, asked me to call roadside assistance number. Roadside assistance wants me to drive to LAX to exchange the car. Needless to say that I'll be returning the car and never going back there."

"Terrible service. This place is ran by a Karen type manager that thinks she owns the place. She will bully you into her way and then say take it to the steet if she doesn’t get her way! I wouldn’t recommend this place! I would say rent a scooter before you come here!!"

"I reserved a 2 week rental and the car was filthy at pick up. I offered to come back in 1 hr to give them time to clean it. It was still filthy when I picked it up later but it’s hard to deal with just one associate when there is a line of customers, so I took off. Upon returning the car I was charged for an extra hour!"

"I rented an excellent car here. My car needed repairs out of warranty. The rental wasn’t very clean, but it was otherwise a great car. Explorer Turbo. I have an older Explorer and this one was much better. I was blown away."