Fort HealthCare Integrated Family Care

"DO NOT USE THIS CLINIC I BEG YOU. Only reason I give it one star is because I have to give at least one, and because I absolutely adore Dr. Winter and wish she had her own clinic that me and my family could go to :( This clinic never answers their phones, even when the hospital tries to patch you through to them. The only way to be seen is to go in person to the clinic each time to schedule an appt. :/ Not good when you’re super sick and need a strep test or something similar done. The receptionists are rude in person, and act like they heard the messages you left on the phone but just didn’t call you back. I am appalled by the customer service I’ve received the last few months here. They’ve really gone downhill. I wouldn’t recommend this clinic to anyone. Dr Winter, yes a thousand times, integrated family, no a thousand times."

"No one ever answers the phone/e-mails let alone calls you back. Would have to wait a week 2, 3 or more for prescription refills. Had to switch clinics/doctors due to no cooperation for preoperative requests from surgeon weeks before major surgery. Worst Healthcare I've ever received...BEWARE !!!!!"

"I still really like Dr. Winter, however something has changed over the last few months at the clinic. I’ve had to send 3 and 4 messages about refills before anyone reaches out- I guess it’s totally acceptable to be out of your daily meds, for over a week. They sure didn’t care. I had to wait five weeks for an MRI, which was not their fault but, I can’t even get a call back to go over abnormal results, so I can plan the next steps. My daughter was seen by the newer male doctor who has misdiagnosed her, twice. She severely cut her finger while abroad, and he said was fine and offered no tetanus shot. Thankfully she did get a tetanus shot and will have surgery tomorrow to repair the finger that was “fine”. Maybe the clinic should stop accepting new patients because they’re failing the current ones. I am really disappointed in the level of care my family and I have received. I absolutely LOVE Dr. Winter. I find her to be very personable and knowledgeable. I never feel rushed and she answers all my questions. My kids see Sue and we adore her! She’s so sweet and funny. We’ve been coming here for two years now and have no complaints."

"I am so thankful to have excellent local health care in Fort Atkinson. All of the providers my family has seen have always taken the time to listen and work with us. Our well child visits have covered all necessary details. Our sick kid visits have been promptly scheduled and treatments and prescriptions thoughtfully given. We always appreciate the reminder calls for appointments! Thank you to the doctors, assistants, nurses, and receptionists for your thorough care and attention to detail."

"I absolutely love Sue. She is excellent. I had been taking my family to her for years while we were insured. Then I started my own business and didn't have health insurance. I was told that I could not pay out of pocket and wouldn't be able to get services there unless I was insured. I can't say just how infuriating that was. It's complete bull. Fort healthcare has the worst policies."