Eye Express 102 Henry Avenue, Plant City, FL 33563

"I would not recommend the contact lens sale staff there. Normally, I am quite neutral with any kind of customer services as I am also not a demanding client. However, I found that the male contact lens staff (I didn't get his name) was not helpful. As I have always been to Eye Express for years at different location, whenever I got contact lens, I knew about the price match and rebate and about how much my insurance can cover. Yet when I am at this location, I kindly asked of the best deal. The male contact lens specialist (who wore a Star War tie) ignored my request. And simply told me that the price after insurance will be $130 for a year supply, after insurance cover. I kindly replied that I would not get it at this time and will call to order. Then he said "oh we have a $30 rebate. I can get the price lower to around $90." I insisted "I will call and order." There is no trust. He failed to provide what's available in his services. So the next day I called the Lakeland Branch which I usually ordered from, without any asking. They told me the yearly supply will cost me $13, because they will price match the lowest price of Walmart and after insurance, I will only have to pay $13. That's customer service. At the very least, it gives me confident that they are doing their job right. I paid to have eye insurance, yet I don't pay for the services when they don't do it correctly. I hope that the office in this location will have a meeting with their staff to best serve their customers. Eye wears are expensive enough even with insurance. However, if the staff are doing what the policy tells them to do so, more business will come due to the honesty of services. Wai"

"I dropped my glassss off on the 29th to have the lenses replaced. They couldn’t get mine out of frame so they had to send them off I was worried being without my glasses because that left me with contacts and no back up. I stated I had a trip was concerned about time frame. Got call today they were ready. I got there and they had them ready but nose pieces were not changed out I requested them to be done and she said no problem and changed them out rest customer service with I went to them for eye doctor"

"Went for an exam, the lady was very nice and there was minimal waiting! How great is that?. The prices are reasonable, and the staff was absolutely wonderful and understanding. Waiting room is large, and very kid friendly. Lots of choices concerning glasses and purchased my new pair there. No glare, transitional, flex frame, insurance, all are very good prices. The only bad thing I have to say is the wait to get them, but totally worth it- And worth the money."

"after reading the comments I had to make one myself I had a very good experience here people were very nice and did a thorough job > I was even able to get contacts!!! the doctor I went to before (when I first got my glasses 1 1/2 years ago) told me I could not wear contacts boy was he wrong!! as far as the "charging extra" they do ONLY IF YOU WANT A CONTACT LENSE EXAM and they give you a form to sign stating the extra fees in detail which the staff mad very clear to me the way it works and this is only because most insurance companies do not cover contacts. I would recommend this place staff nice large assortment of glasses etc"

"Complete incompetence from the "fitting specialist" and the manager. My daughter has Medicaid insurance and they over billed us by $100+ about a year ago. She needs new glasses again and when we went in, the "fitting specialist" did not bring up the Medicaid glasses, she only told us that we had a $100 allowance. She also said that there was no coverage for transitional lenses which is a direct lie (she has the form in her desk and admitted to it after Medicaid told us that she had it). We were told that they had given us the insurance credit on the transitional lenses last year but when speaking with them today, they said "you paid the full price for the transitional coating". What a bunch of thieves!! My entire family uses Eye Express but that just changed. The only excuse that they had was that the fitting specialist had just gotten engaged and just came back from vacation. WOW! You lied about the glasses and the coating, why not lie about her instead of sounding that stupid. As your manager told my wife, we need to find a different place to get glasses, and we will. I have a call into Joshua (the manager of all of their stores) and we'll see what he does."