Big Boys Moving and Storage

1500 North Hercules Avenue, Clearwater, FL 33765

"Beware of this moving company as they have undisclosed charges that they will surprise you with after the move is complete. Initially, we were quoted a reasonable price of approximately $500 for moving our 2-bedroom apartment into a storage unit. However, when we received our bill, it showed an unexpected amount of $800. Despite reaching out to the company via email and getting no response, we were finally able to speak to someone over the phone. The lady we spoke with referenced extra charges in the fine print that were not previously disclosed to us, which we found to be very deceitful. To make matters worse, the movers arrived two hours late, and the company claimed they had given us a range of arrival times between 12 pm and 3 pm. While the move went relatively smoothly, it was still disappointing to have to deal with hidden fees and poor communication. Overall, we were left with a negative impression of this moving company and would not recommend them to anyone. Moving is already stressful enough without having to worry about unexpected expenses and a lack of transparency."

"I booked these guys for my move yesterday 8/3. I had read all the reviews and they were really good. Well my experience was not great. When I first gave my inventory list they told me it would take 3-4 hours to complete and there would be two guys with a 26' box truck. Ok cool. I budgeted for an extra hour just in case (cause things happen). They showed up at 2:30 to my first floor, one bedroom apartment that was right next to the parking lot. Took them 3 hours just to load my stuff (which I had less of than my orig. inventory list). Ok fine. My new place was just under hour away since we're now leaving during rush hour. I get to my new place about 6:15p and I'm just waiting for them. Over an hour I waited with no phone call, no text. It's now 7:30p and they still aren't at the new place. I called the office 3 times before someone picked up and they told me they had a flat tire and would be there soon. They finally show up, takes another 4 hours to unload everything. They weren't that careful with my stuff, boxes were torn and damaged. The truck was horribly dirty because the boxes are covered in black greasy grime. Luckily nothing was broken. They didn't charge me for the extra hour they took to fix the tires, but I was still charged for 7 hours plus their service charge (which is an additional hour, so 8 hours total when I was told it would take 3-4). I caught them both on their phones multiple times. It really felt like they were trying to drag it out just to get more money. I would not recommend this moving company, I was not impressed at all."

"ZERO STARS!!! I used Big Boys Moving and Storage 6/29 to move my items out of a storage unit into my home. During the process, the employees of Big Boys Moving and Storage damaged the banister at the top of my staircase. The employee missed the last step and fell, causing the banister to fall, cracking the entire top of the banister. He assured me it would be fixed and apologized for the damage. I contacted the company and spoke with Shelby. She initially told me I need to file a claim with my homeowners insurance for the damage that the company caused. I explained that I was not doing this, the company should take care of the repair or it should be covered under the company's insurance. Shelby then forwarded me to "customer service department" who was going to take the information. This was back in JUNE!! I sent pictures of the damage (on July 13) that was requested from Brittany in the customer service department. I have sent multiple emails, and have yet to get a response on getting the damage fixed. I see all of these great reviews and they are obviously review from people that didn't have "ACCIDENTS" THAT UNFORTUNATELY HAPPEN. But if you hire this company and have your home or items damaged...GOOD LUCK!!! Do not hire them. I also paid them close to a thousand dollars for a local move so they are not cheap. If you are paying top dollar, you should be working with a professional company that values the customer. I have spent 6 weeks trying to get a resolution, and still nothing.. anyone that has any advice, it is greatly appreciated!!"

"Big Boys Moving & Storage Company Movers were amazing - simple and quick to book, accurate and reasonable quotes, and the movers were professional, fast, and took exceptional care with our items. They went the extra mile, with little touches like making sure our boxes labeled "Open First!" were visible and easy to find, making sure we had easy access to lightbulbs, and double-checking with us on every item that seemed fragile. Best moving experience we've ever had!"

"Completed a local move in Providence, Fl. The Big Boys Moving & Storage Company crew was punctual, courteous, careful, hard-working, and professional. Setting up the move with the office team was easy and the estimate was quite accurate. We would recommend Big Boys Moving & Storage Company wholeheartedly - a great job! Thanks."