Off The Rack Consignment Boutique 2004 Byrd Spring Road Southwest, Huntsville, AL 35802

"She keeps removing my review even though it’s all facts and can be proven. I have contacted Google. She did not pay me for over two months. DAMAGED many dresses. I will add more. Lied many times unbelievable rude. Keeps having negative reviews removed. I have contacted BBB"

"This is the worst consignment shop I have ever worked with. I've been fighting for my money for over two months. I agreed to a $100 late fee because I had to use PayPal instead of the check I originally requested—one of her many excuses was that she was switching banks and claimed the money was held for over a week. I left 60 gowns with her in January, and it’s now August, and I’m still trying to get paid. I have proof of everything and know she has done this to others. Additionally, the other dresses I picked up were in terrible condition. I have photos and videos showing hundreds of dollars in damage, with some dresses—clearly brand new with tags—already worn. I will be posting these photos and videos as proof. I don’t want anyone else to go through this. She was extremely rude to my husband and me, throwing all my dresses into a pile on a couch and hanging some by the dress without using hangers. She never apologized or took responsibility. She takes people’s dresses if they don’t follow her timeline, but if she does wrong, it’s acceptable. She claimed she took on too much umm, but she accepted people’s goods without payment up front. So not sure how she’s yet again the victim. When items sell, she’s supposed to return the money to clients, but she spent it and was rude about it. I have been in business for many years, and this is the worst experience I’ve ever had. If you’ve had a similar experience, please reach out. I am considering legal action for the damages and delay in payment (still waiting on late fee $100) and will also be filing a claim with the Better Business Bureau. I have more photos and videos and conversations I will be adding including to Facebook and other places. So hopefully this does not happen to someone else."

"I got my wedding dress from here as well as my veil and shoes! The owner was so patient and kind. She helped me pick the perfect veil and shoes once I decided on the dress. There was a new hire who gave me advice about what jewelry would go best with what I got. A single pearl necklace. They didn't have it so I got one off of Etsy. This was my one and only stop for everything. I highly recommend! Costumer service is wonderful and you can't beat the prices! My friend is having a wedding in September so I will be back looking for a formal :)"

"The customer experience is wonderful! The owner and Deb are so personable and helped me find the perfect wedding dress! This was my first and only stop for wedding dress shopping and I will definitely go back."

"Tons of styles and dresses to choose from! They even have evening gowns, cocktail dresses, wedding dressed, shoes, purses, jewelry you name it! You can try on clothes and the fitting room honestly has good selfie lighting. Will definitely be back!!"