AT&T Store

"Julio at AT&T in Mission Hills is awesome. He knows the products and took his time to explain everything to me.very happy to do business there."

"I wouldn’t recommend this store to anyone we were in the store for hours. while the phone data was transferring, we were told we could not leave the store and bring back the phone. This is the first time I was told by AT&T that I have to return my trade-in phone at the store. Historically we ship the phone even online their policy indicate that we ship the phone. They said it is a policy that I have to leave my trade-in phone at the store. However, they couldn’t show me any documentation, because of that, I stayed in their store for hours with two of my kids who are three and six-year-old. I honestly don’t recommend this store."

"Horrible customer service on Sunday morning and afternoon. Stopped in needing to upgrade phone, one guy working and all he says is “it’s going to be at least an hour wait”. There was one other person in the store. We ended up going to another ATT location and getting the phone. A few hours later I stop back into this store as it is 3 minutes from my house and I had a messaging problem. Same guy working and all I get is “I don’t have an iPhone so I wouldn’t know how to help. you can call ATT customer service”. I’m choosing to come in because ATT over the phone is so difficult! You work at a phone store and you won’t even attempt to troubleshoot on a slow Sunday afternoon?? Will not be going back there and I have been a customer for over 15 years."

"Mike went above and beyond to provide Legendary services for my mother and I, and was fast and proficient. He also made the customers waiting in line feel noticed and made share they knew he was doing his best to get to them asap while taking care of us. Give the man a rise!"

"Andres was my associate who assisted In a trade in. The initial transaction was smooth and easy. As we are waited, our new iPhone 14 promax to be shipped to the store. He got confirmation that the phone had some delivery issues due to address, etc.. each time I return to the store I was mortified, thinking they probably think oh my goodness not this crazy lady again! But they never treated me that way, they were kind patient and very knowledgeable. Andres remembered us each time and tried his best to make it as easy and smooth as possible in the last visit to the store. We finally received the phone then we could not get the original phone erased.that’s When Alicia stepped into assist. Both associate even stood late, trying to get us all situated. They showed such amazing customer service. I recommend the store to anyone. TY TY TY!!!"