Metro by T-Mobile 8951 Bonita Beach Road Southeast, Bonita Springs, FL 34135

"The store was clean No one in the lobby to greet you, waiting for the employees to come from the locked door. Young man who attempted to help me spoke broken English , seemed as if I was bothering him. Not helpful at all. Unable to explain the " free phone" deal. Won't bother to go back"

"If i can give less then 1 star i would.just purchased phone there from a person that couldnt put there own phone down for more the 5 secs. While im trying to talk to them. Never mentioned insurance. Try to by a case but they didnt have one. Now 2 weeka in my screen craked and in stuck with it like this. Needless to say i wont be paying next month bill"

"I had called different metropcs store and this was the only one that answered. The girl I spoke to was the manager and stayed on the line with me for a while. She gave me her location and I went in to walk out with a brand new phone in my hand for free. Sima was very patient with me and answered all my questions. She went beyond and helped me transfer all my contacts and photos. Would highly recommend this metro store to everyone!"

"I had a fantastic experience with Sima. She was patient and knowledgeable. When she didn't know the answer she found the answer. She went above and beyond in her customer service. She deserves a raise, because I assure you that whatever her wage is, it is not enough. The reason I did not give this store 5 stars is that it isn't the most aesthetically pleasing to the eye. The decor and layout could use some work."

"After 15 years with MetroPCS, this store is enough to make me go away. 1. They don't know how to process payments. 2. They do not credit your payments to your account, but they take your money (save your receipts!) 3. If you're not the same age, gender, color, accent as the person behind the counter, all you'll get is a smirk and no assistance. 4. You will get lies and fraudulent statements trying to con you out of more money. Bottom line: stay away."