CVS 24800 South Tamiami Trail, Bonita Springs, FL 34134

"This CVS has excellent employees. They are helpful and pleasant. That has not been my experience in other CVS stores, particularly where I live in CT."

"Darla was a lifesaver! I just started a new job and was texted by my new boss as an emergency needing to purchase $1500 worth of gift cards. She alerted me to the fact it might be a scam and I assured her it came from my boss as the text showed his full name. Never would I have imagined someone would know who my boss was or his name specifically. She was pretty reluctant and tried hard to get me to think through it. Thankfully as a few more minutes passed, a wave a realization came over me and Darla was VERY good at protecting her customer and I want her to be recognized for all the effort she put into helping to prevent me from this tragic error. She is an amazing employee!"

"We used to be Walgreens customers. Walgreens was AWESOME!! But my wife's insurance is affiliated with CVS and not Walgreens so we had to change. This particular location used to have a great pharmacy staff (about 3-4 years ago). Now the staff is horrendous. Inexperienced, uncaring, impatient, and generally unprofessional. The worst part is the older male pharmacist - he is downright nasty. It is visibly apparent that the young workers there are intimidated by him and his terrible personality. He barked at my mother in-law and I the other day when we were trying to return incorrect diabetes supplies that she had been given by another pharmacist the prior day (the pharmacist's fault). He was instantly aggressive and rude with us. I had to tell him to calm down. I'm 6'3" 245 pounds and from The Bronx. If he is ever aggressive or rude like that with any of my family members going forward, I will come to the store and snap him in half. He has been warned. The one saving grace for this location is the store manager Kim. She is genuinely very helpful and friendly, but the folks behind the pharmacy counter are a completely different story."

"I have had a horrible time with a prescription that I have been taking for over five years, and Allie (one of the pharmacy managers) went above and beyond to help me. She kept me in constant communication, and was able to locate what I needed in less than 12 hours. She treated me like I was a human being, and I witnessed her treating other patients the same way. She was also very kind to the techs that were working with her. This is by far the best experience I’ve had at any CVS pharmacy, and I will continue to recommend this location to anyone I can!"

"I am a physician in this area and I’ve heard about poor customer service, delayed prescriptions, and incorrect orders being carried out by this pharmacy team. Now, I am a patient of this pharmacy waiting for Paxlovid to decrease the COVID viral load that is present in my self, my wife, and our newborn. The pharmacist, Alissa, refused to talk to me on the phone to describe why there was a 6 hour delay planned for this time-sensitive medication and her assistant, Bianca?, would not set up a transfer of this order to another pharmacy in the area that wasn’t “so short staffed”. I will absolutely never use this pharmacy again, and I will tell of this experience to my many patients and colleagues in this area. This pharmacy needs to do better and serve this community as it’s in business to do. Disgraceful."