DMI Home Builders

"Signed contract 6/ 2021- Closed 8/2023 Yes, they delivered a home and it is habitable. We would not refer DMI Homes to anyone. The following facts are why. Communication over this very extended time was very very poor. We expected the portal would make communication easy and effective. We thought we would be able to watch the progress of the home. It did NOT. We were told months later to not even look at the portal it will never be correct. The signed contract from the start said all extra costs would be settled at the closing. NOT true. They sent the first bill totally unexpectedly a few days before Christmas and said we had 5 days to pay it . When we inquired about it they said the contract was informational only and they could change the rules whenever they wanted. We have the emails and can prove that. OK, even if that was the case shouldn’t they let us know! When severe overages were billed in December 2022 we asked if we could possibly work with the builder to make payments as the overages were incurred and maybe delete some of the menial items (like no wire closet inserts) and we got ZERO response even after multiple attempts. We spent the next 8 months in fear of what the cost would be. Bottom line. DMI has zero respect for their clients, at all. In the two form letters we received, over the entirety of our build, it spoke over and over again about how bad THEY had it. Yes, IAN was a terrible tragedy BUT it was a tragedy for EVERYONE not just DMI. I believe 100% they have forgotten that behind every contract for a build is a family, people needing a home. Final warning to buyers. We closed and we still have cabinets missing (which they told us they make in their own workshop and the cabinets have been missing for months) our VERY expensive metal roof still isn’t fixed (and they acknowledged months ago it was not installed correctly) Since closing we have emailed twice asking for an update on those items –and to no one’s surprise NO RESPONSE. Oh and no we did not get any discounts, matter of fact the cabinets and roof went way over budget and we paid every penny. We have recently looked at other reviews and someone else just said the same thing. Once DMI got final payment they haven’t heard back from them either."