Mercedes-Benz of Naples

"I recently purchased a car at Mercedes-Benz Naples, and I can say nothing but the best about their customer service. Kenny was very professional and helpful putting the transaction together. There was also a very nice girl who helped me with the setup. I went there looking for a car that I saw on the website and that was the car that I bought. They gave me a great deal with a very low interest rate. I highly recommend this dealership."

"Tom at Mercedes of Naples was fantastic! I was buying a car to be delivered to New England. He answered all of my questions and took detailed videos of the car for me. He even followed up after we received the car to make sure we loved it. His positive attitude, knowledge of the car, and patience with my many questions made the experience a joy. Thank you, Tom!!"

"The level of customer service we received from Tom Holevas and Mercedes-Benz of Naples was nothing short of spectacular. When another Mercedes Dealership could not locate the specific GLE350 we wanted, Tom went into action and found not only one but two other options for us. He called each time he found another option and followed up with us everyday to let us know the status of the vehicle we "ordered over the phone" as it was in transport. All the paperwork was ready to sign when we arrived along with a nice bow on the car. This was not a "sale", this was "perfection in customer service". The customer service representative spent over 1.5 hours with Susan going over all of the settings with her. We HIGHLY recommend Tom Holevas and Mercedes-Benz of Naples for your next car purchase."

"Great service experience on a brand new sprinter with issues (purchased out of state) Mercedes of Naples was the only one who would make a set appointment to begin diagnosing my various issues (FM & Bonita both said “drop it off and basically whenever we get to it is when we get to it”) Randy took the time to go over my issues, and According to my app throughout the week the work began instantly, and vehicle was moved, worked on, etc throughout everyday due to door and window positions changing. Great experience and will only deal with MB Naples. Workshop foreman was very patient and went on ride along to understand my issues as well."

"I’ve only done a handful of reviews in the past on Google but Mercedes-Benz of Naples and Ann Margaret Ross definitely deserve all the praises!! This is the second Mercedes I have purchased from Ann Margaret and I can’t begin tell you how amazing she has been to work with! Both times I found myself shopping for a vehicle with her I had some very complicated Financial scenarios to work through. Ann Margaret (my saleswoman) and Joseph Irpino (business manager) walked me step-by-step through the process from beginning to end. As I mentioned this is the second C class I have purchased through the Mercedes dealership in Naples and the customer service I have received has been top-notch! My vehicle has always been impeccably maintained and when I went in for regular service appointments I was always provided with a loaner at no charge. The last C class I purchased from them three years ago had 137,000 miles on it when I traded it in today and I have never had one single mechanical issue with the vehicle, not one! Just upgraded to this newer C class with less than 7000 miles on it. I put well over 100 miles a day on my vehicle so a bumper-to-bumper warranty with unlimited mileage is imperative. I have owned everything from Cadillacs to BMWs and everything in between and hands-down the Mercedes has been the best running vehicle I’ve ever owned quality wise. I really can’t praise Ann and the other mercedes employees enough. She has gained a customer for life with me and I plan to return to them and her when I need another vehicle in the future. I would highly recommend Ann Margaret Ross and the Naples Mercedes dealership to anyone looking for a new or used vehicle."