Tesla 5415 Tamiami Trail North, Naples, FL 34108

"Concerns Regarding Service and Return Policy I spent $500 in an application fees? I wanted to express my disappointment with the service I received. While I understand my credit score isn't the best, I do have solid earnings. After ordering accessories for my Model 3, my credit application was denied almost immediately. I canceled the order for the extras—such as the charger, floor mats, roof rack, and more—within 24 hours, yet I'm now being told I cannot return them. They should’ve never been shipped. They hadn’t even left the facility. I find it puzzling that I can't return over a thousand dollars' worth of items, especially after canceling so quickly. This situation feels quite strange to me. While I think they make a great car, their handling of returns and cancellations leaves much to be desired. It almost feels like a scam."

"Just gave up my '12 Model S with 175k miles on it (1400th ever built). Now get to enjoy the Model Y.. what an amazing experience! Full-self driving has become unreal!"

"Just want to give a glowing recommendation and review of Manny at Naples, Tesla. He was extremely helpful when we reached him by phone and invited us to come by for further assistance. Much happier with his customer service than the delivery center in Fort Myers. The customer service there was sparse to say the least."

"Just had the most unpleasant experience at Tesla Naples. Very unprofessional staff. I visited the showroom yesterday and they asked me if I want to do a test drive. I already own a Tesla so I was reserved at first. But the employee convinced me to try the full self-driving on a Model X plaid. He scanned my driving license, took all the details and we did an appointment for today. When I arrived today, the staff member told me that I need some extra insurance, although I clarified everything the day before! So in the end I couldn’t do the test drive which they convinced me to do in the first place. Such a waste of time!"

"I was a little nervous going in to the Tesla store not quite knowing what to expect. In my first visit the store was completely empty so I got a very friendly and personalized tour of both the model s and model x which are both on display beautifully in the small show room. I currently drive a very modest compact car and was dressed down so appreciated the salesman still living kind and respectful. I asked about a test drive and was surprised to hear "sure we'd love to take you out..." From their I scheduled the test drive of the model s. The day before my appointment I received an email and call from the manager to confirm. I showed up and Chris the manager (and test driver) was awesome. I've never had such a thorough review of a car for a test drive and it was the best experience I've had at a dealership. If you're curious what the future of cars and the car buying process looks like check out this beautiful store."