Hertz Global Holdings, Inc. 8501 Williams Road, Estero, FL 33928

"In all the years of being a Hertz customer I have never encountered such a poor experience that started off at an off site location when I asked the fort Myers airport manager and the agent in the customer service booth for the vehicle to be swapped because the cigarette smell inside of that vehicle was unbearable for my wife and son who has severe asthma they both refused to assist and the manager had no care in the world condescending and dismissive acted as if he was bothered that I was even there acted like if we were speaking about a vehicle that belonged to a completely different company in another world and he basically treated me like if I wasn’t a customer of the company I will make sure to reconsider our choices when it comes to our companys future rental needs I can deal with a slightly dirty car but this car not being cleaned at all and smoked in and on top of it zero customer service from the two individuals that are supposed to be the most customer friendly on site to be the least that is intolerable the young lady at the return lane had better manners and was more customer oriented than the rest of the management team there this afternoon so disappointing and the so called manager Patrick acted like if he wanted to fight me because I yelled at him that he was being a jerk as he walked away because he was being a jerk to me and didn’t want to hear or even see the picture that I had taken of the unclean vehicle that was handed to me and didn’t care about the situation that I needed resolved this evening when I called your call center I was told because the vehicle is being paid for by my car dealer that no one could replace the car which should not be the case if the car belongs to you and I’m the one that has signed for it and placed my drivers license and credit card as the responsible party for the vehicle I should not be treated any differently than any other customer and especially since this leaves a very sour taste for when I want to go rent a vehicle in the future directly with the company this experience has definitely ruined my desire to use hertz moving forward"

"Never ever Hertz they keep my $1600 since 2 months for their mistake zero customer care"

"Waited on hold 15 minutes only to be given the run-a-round by someone that could barely speak correct English and ignored all the information I presented to make it a no brained to help me. Then…. Transferred me to an automated line that wasn’t even close to what I needed . If there was a negative number I would have chosen it. Used to be a Hertz One Club in the past years. The post office could have given better help. You will NEVER get any of my future business."

"Hertz rips off decent customers. Don't use. No accountability. No governance. Once they get their greasy fingers into your credit card they'll do what they want. Scam.. scam.. scam.. I was ripped off by this company in Santiago de compostela Spain, absolutely disgraceful behaviour. Hertz you should be ashamed, you make the world a worse place."

"Hertz subsidiary Thrifty added insurance to my contract after the car was returned. When I contacted them to correct the error, they told me to "read the contract". I answered questions about use and insurance when I picked up the vehicle. The attendant circled where I needed to initial as I answered her questions. Fraud is fraud. If I ever 'need' to rent from any of the Hertz brands (Dollar and Thrifty), I will read my contract- every word - aloud - to the customers in line behind me. I have rented from Hertz for more than 20 years, mostly for business travel. They have lost my trust."