Budget Car Rental

"This location is understaffed. Worker inside was helpful, but unfortunately there was no cleaning crew. Condition of cars upon check out was horrible with multiple unclean vehicles. The one we had to take due to no cleaning was full of hair and sand. Gross."

"If you are leasing from the Estero Budget/Avis store, make sure you get a receipt when you drop off the vehicle. Don't just assume they can accurately process your return and overcharge you. Don't know what they are doing with the extra mileage, but suddenly this office cannot fix what mistakes they made and it is now my problem to deal with an 800#. Wasting my time. Not happy."

"We had rented a 7 seater van as we had 6 people to transport (including two children in car seats). We were picking up on Sunday and leaving for Disney first thing Monday. We arrived Sunday at noon and there were no vans available. They offered a 5 seater SUV (what good is this to us?). After some time of very frustrating conversation we were offered a 15 seater van. What choice did we have? This was the only option that would work for us to fit our whole family. The van had not been cleaned and the solo budget worker (who had 3 parties to serve after us) went and got the van and did a quick couple minute clean, but needless to say it was still very dirty inside. When we got the van back to our place we had to vacuum it out and wipe down all surfaces and throw out all garbage, tissues, and food mess that was left behind. This is not something I’ve ever experienced from a car rental company. Driving an oversized van was challenging as it’s not something we were comfortable operating and it made the drive, parking and navigating very stressful. Once again though, with a very expensive Disney trip planned, we had no other option to get us there. This was the worst experience I’ve ever had renting a vehicle. Very disappointing start to our holidays. I would like the opportunity to speak to management to discuss this situation and what can be done in the future to ensure this doesn’t happen again."

"Highly recommend AVOIDING this rental. While I'm fully aware you're never guaranteed the car requested, we were met with an incredibly rude worker who told us the car was NOT available and we could either rent another one comparable in price or another car $70 less than my prepayment. After getting the keys we walked out and saw the car I originally requested. I returned to the shop and asked about it, and she said IT'S NOT AVAILABLE, IT'S OUT OF SERVICE. upon returning the car, we had to actually go find a worker in the back of the store (who was vacuuming her car) and proceeded to not say a word until instructing us we're good to go. Just the most unpleasant experience and will NEVER recommend them or visit this company again."

"GPS this place on your map because it is in a shopping mall type complex and could be a little hard to find. The 2018 Chevy Malibu I was scheduled to rent was not available... However they let me rent a 2018 Dodge Challenger with a hemi. Wow was I pleased. What a nice car. Would definitely rent from here again when I'm back in town"