Avis Car Rental 21740 South Tamiami Trail, Estero, FL 33928

"Rude service by older female associate on 7/4, was given car that was not cleaned and had trash strewn in trunk, most concerning were the multitude of pill bottles still labeled, went back in and got new car, the car was also dirty and clearly not cleaned, once turned on the car was showing a low tire notification. Did not think the third try would be worth it. Atrocious service from beginning to end from the product to the customer care, stay away from this place for your legal and physical safety"

"We had to rent two vehicles after hurricane Ian. No one was in the office except Johnathan Stanek that day. He helped me and my mom secure two SUV’s. We lost two vehicles in the flood so it helped us alot. Thanks for being there when it was tough John."

"They sent me a push notification when I arrived at the airport saying, “Your car is waiting for you, pick it up now!” Returned the car here within the scheduled window. Then they charge me nearly double for an “early pickup”, which again, I did because they sent me a push notification instructing me to do so. Contacted customer service and they said they don’t care and it was my fault."

"Rented at Estero, FL location. Car had not been cleaned BUT (!!!) there was only one person at counter at 9:30am and she was on telephone taking care of a challenging customer. Maybe Need to schedule more help! Also gas less than half full. When I went back to inform counter person, she was with another client and said she would note my contract. Upon returning car to Tampa Airport, found out it didn't happen, but Avis person in Tampa efficiently corrected issue and extra charge. Overall very pleased and, in fact, have rented again!"

"Not only did I not get the car I originally reserved online (somehow they always give you an "upgrade" with terrible gas mileage), but I got a car with a low battery car key. From the moment I got in and saw the warning on the dashboard, I went back into the office and mentioned this. The lady there said, "oh, you won't have any problem, and if you do, just buy a new battery and we'll refund you." The battery ended up dying, I bought a new battery and brought the receipt on my return. They told me they had to keep the original receipt in order to refund me, and that I would see the refund in a few days, but they NEVER reimbursed me nor followed up in any way. I tried calling and their local number doesn't work. I had to call the HQ customer service line to finally get this resolved, but I shouldn't have had to do all of this if they had done it right from the beginning. Please improve your customer service."