U-Haul Moving & Storage of Jasmine Lakes

"Nicolee is amazing I have never experienced customer service such as hers. If you want the best experience hassle free this is your location. Would give 100 stars if I could."

"Just move to the area went into u.Haul on Jasmine lake. Needed a storage unit but had no idea what we were looking For but Loretta was there to help save the day. She walked us through and we were able to get everything we needed with her help She had amazing service and a wonderful smile. It truly reminds you. There are still people out there who care about customer service."

"The amount of nonsense they put you thru here in ridiculous. First you have to give them all your contact information before they will quote you a price and tell you if they have what type trailer you want. Because there computers ar antiquated it takes 15 min on the phone. Then when I went go to pick up the trailer I waited 15 mins for someone to help me bc they were all outside having a smoke break. After the manager had to tell them they had a customer waiting they finally came in to help me. After getting all my information( Again) they took a photo of me holding my Florida's drivers license! Then they asked me for my spouses phone number and called her to confirm she was responsibile in case I didn't return the $36 trailer!. I guess this is what the world has come to?"

"I urge you to avoid working with U-Haul at all costs. Every time I visited my storage unit, it was sweltering at 95 degrees. Even U-Haul acknowledges this abnormal heat with a sign, yet resolving the issue seemed impossible. I don't have specific complaints about the employees, except for the manager's refusal to discuss the heat problem with me. However, the issues extend beyond just the temperature – there were also giant cockroaches and high prices despite the unbearable heat. It's frustrating when a company fails so miserably at their job that their primary service becomes obsolete. What's the point of spending over $130 to reserve a unit when it's as hot as a garage? Being ignored while facing such obvious problems is humiliating. Additionally, the abundance of "locked for nonpayment of rent" signs contrasts sharply with U-Haul's apparent negligence regarding the HVAC system. They are quick to demand payment but slow to uphold their end of the bargain, even if it means compromising customer comfort and safety. I cannot wait to never step foot in that hot, disgusting building again. It's a stark contrast to my experience with Public Storage, where my unit was not only half the price but also maintained at a comfortable 75 degrees. I implore you to choose Public Storage or any other reputable company over U-Haul. Don't subject yourself to the frustration and humiliation I endured."

"I would like 24 hr. access, but that is a personal preference. I have more energy at night. Am trying to acclimate to the heat and air quality .I am new to Florida. But the facility and staff are stellar. Thank you for going above and beyond. A shootout to Andrew who took care of me and a hi to Timothy. Keep up the good work!"