Brightway Laundry Laundromat

"Some one attempted to take 500 out of my account at this locations atm. Lock your cards up people. Go knicks"

"Update: I returned to the location as invited by the manager, Jacob, and received friendly and professional service from a different staff member. This experience was a significant improvement, and I am now satisfied with the service provided. It appears my initial encounter was an isolated incident, and I appreciate the management's effort to rectify the situation. --- I visited for the first time based on a neighbor's recommendation for their full service. Upon entering, I was greeted by an employee who seemed upset that I interrupted her binge watching. As a first-time customer, I expected a brief onboarding to put my information in the system. Instead, the employee, who struggled with English, handed me a paper to write down my details which she had trouble reading. I offered to fill it out on my phone with a larger font to help. Throughout the interaction, she made me feel very unwelcome despite my patience with the language barrier. When the phone rang while assisting me, she glared at me and the phone. I politely said "Feel free to take it", implying I could wait. She responded by yelling "thank you for the permission" in a hostile manner. At that point, I thanked her and said I would like to leave. She suggested I complain to the boss about her poor performance. I called the manager, Jacob, who invited me to return the next morning to try the service with a different employee. He explained that the worker may have felt intimidated by me. I understand that some Brighton Beach locations can be less welcoming to English speakers, but this experience felt unnecessarily hostile from start to finish. However, based on my call with the manager, this seems to be an isolated incident with that specific employee. I plan to give Brightway Laundry another chance and will update my review based on my follow-up experience."

"Been using this laundry pick-up service for a year now. They’re great. Pick up early and drop off same day, no extra charge. Perfect for busy people, or those that don’t have cars."

"Women staff is rude, no attention if you asking for something, restrooms are always “out of order” , washer #10 can’t select washing temperature. 12/21/22 9:30 am"

"Updated review: Been using this laundry for over 2-3 years now, very happy with everything. They also do pick up and delivery the same day which is amazing for me, because my house is a bit far from the laundry location. Definitely clean and neat and I love how they put downy pads in my nicely folded laundry. After my previous review, the phone line has been fixed, so I am really happy and everything is easy with them now. Highly recommend."