Citizens

"I gave one star because zero is not an option. Went in today and sat with Aniva. She is the person in charge of setting up business accounts. She is clueless and unprofessional. She took pictures of my documents with her personal cell phone and text the images to her manager for verification. This seemed so fraudulent. Also, she didn’t have a clue on how to examine the business documents and how to verify information at the NYS Department of State website. This location is an embarrassment. Please find competent staff."

"Naima Sultana who is an Asst. Branch Manager at CITIZENS Bank ( Long Island city) is a model of exceptional service and professionalism. Her expertise and dedication to customer satisfaction make every visit a pleasure. Highly recommended for her outstanding support and guidance."

"Thanks to all at this branch for outstanding customer service and genuine care for people. Special thanks to the branch manager miss Naima Sultana for going above and beyond to handle my banking needs! Hope to do much more business with Citizens bank and this branch now and into the future. I highly recommended the bank and speciallly this branch for their efficiency and effectiveness caring for my banking needs and know they will do the same for others! Thanks a milllons !!"

"Really not the bank u want to have... Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware."

"Very slow service. The woman laughs at you and have no answer, is she nervous or don't really have any idea of how to treat customers and or not have basic knowledge of banking?. She said if I was a “Citizen” the service will be faster, because she will use a different database, I am not sure what she meant by that? Any how, I went to the other bank got some paperwork and come back lets say 15 minutes, and she still had not answer for a simple question. I offer to call customer service myself and get the answer.All I wanted was to open a bank account. The lady at the front desk she got it, courteous, welcoming and professional."