Citi ATM

"I usually go to other branches near my home, my first time coming to this branch and the experience was horrible. While in the branch if you aren’t Hispanic you aren’t treated the same. As a Asian man I felt mistreated with the wait time. This is not a professional branch, instead of asking client what they need I see one of the short banker girl with blonde hair and glasses busy with flirting with her colleagues, very awkward. Never going to this branch again. Citibank needs to do better. Hire more professional employees in order to run a bank that cares, not a dating center."

"Workers are very professionals and courteous but the bank is very very under-staffed for the amount of people it needs to take care of. Plus, there are ripped up paper trails all over the entrance near the ATM machines. It is very crowded, too. Will have to wait 20-30 minutes to get services. There is a notary public in this branch, for tour information! I was there during 3:30PM on Wednesday. Overall, the branch is just OK."

"Don’t make the mistake of Banking with Citibank, especially at this Branch.The lines are always long, anyone with a very basic ID can open a bank account, I had to make a 1 hr line just to make an appointment. The nearest appointment was a a week away. I finally attended my 9am appointment, when i arrived had to make line to check in for my appointment, then waited another hour to be seen only after i asked to see the bank manager…After someone finally took care of me it was almost 11am, I immediately decided to close my account . I asked to see the bank manager and was told she was too busy to see me and that she would only call me instead…still waiting for that call…Banking at Citibank was the most horrible experience."

"The worse Citibank ever! Its quite unfortunate how people can show up to work and not have the knowledge or care to help. Telling people incorrect information about banking policies which are stated differently on their own site (you need a minimum of $100 to open an account - False), another occasion tried to speak with someone in regards to getting a mortgage and took our info. NEVER received an email or call (they stated they would be in touch) >> ended up going with a different bank. Its not even the Citibank brand its this location. I have banked for years in Astoria with Citibank, always wonderful customer service. its night and day! The Astoria Citibank rep was even surprised when i told her of my experience at the other branch. If you need customer service don't use this branch."