Flagstar Bank

"I have been banking at NYCB for over 20 years and have several accounts. The tellers are good. Sandra is efficient, personable, helpful and professional. However the bank is under staffed. Sometimes there are not enough tellers to serve customers! The employees there have to multi task. Thus customers must wait for specific services. I am patient but I feel management is responsible for this! That's why I gave 4 stars. Hoping Flagstar will take notice or lose customers!"

"I'm a new customer of this bank. I was trying to deposit some money in this branch using ATM machine. They still use envelope deposit which is ok but this functionality of the ATM machine is NOT working. I spoke to an employee of this branch and she said its been a while they are trying to fix it. Due to this ATM issue no customers can deposit any check or cash after business hour or in the weekend. Other than that I like this bank. Thanks, Ali Anwar"

"I visited this branch on a Saturday to open 5 accounts. I had all my paperwork in-hand, brought the whole family, and was only able to open two accounts because the employees did not know how to use the system. I wasted 2.5 hours in the process and they said they would notify me when the tech issue was resolved and we could return to the bank to finish opening the accounts. Nobody called after a few days so I had to call to inquire. They then asked us to return the following Saturday before 2pm and that all we would need to do is sign some paperwork and be finished quickly. We went to the branch at 12:50 pm and was told that the bank was closing at 1pm that day, so we would need to come back yet again, despite the fact that they told me opening the accounts "would not take long" and that all we needed to do was sign some paperwork. Why couldn't they go one step further and just take care of it, especially since I was so inconvenienced already? This past Thursday, the bank called my wife to confirm our appointment that day that would finally end this process. Again they made it seem like they were prepared and that the remainder of the process would be effortless. This was not the case. It took another 1.5 hours to complete the process and I had to remind them to issue account numbers and starter checks. Plus they told me that the account I successfully opened the week previous was incomplete and they needed to enter more information! The employees at this branch are very nice, but the operation is extremely sloppy. Like the other commenters, customer service is very poor and perhaps new leadership could remedy this. I hope NYCB corporate reads these reviews and takes corrective action."

"I’m a manager at Dunkin Donuts and I almost lost my job and irresponsibility of not transmitting my deposits on time. I deposit on the 7 of this month and it was just added a couple days ago. I feel like they need more professional workers in this store. I have more to say not about the employees but the customer service."

"The employees are really polite and skillful. They know what they are doing. I have been banking with this bank more than ten years. I feel visible when I go inside of the bank . The employees are very friendly."