Broadview Federal Credit Union 4375 Transit Road, Williamsville, NY 14221

"I read the comments from people and I couldn't believe it until I went myself to cash a check and it took half an hour with 3 people and it didn't work. They failed. Don't go there, you will only lose your time."

"Truly a cheap and messed up company that couldn't care less about loyal members/customers of over 7 years, wouldn't recommend this pathetic company to anyone. Go to another credit union or bank"

"I used to love this bank. Thought they were very helpful and an overall a great company. Until I had my first issue. I'd had an accidental automatic charge that was refunded by the company that did it, but that triggered a 20 dollar overdraft that created issues with the account being in negative. I spent weeks on the phone while at work trying to resolve the issue in ways suggested by the employees that involved multiple trips driving to the bank after work...a very long drive for me, and downloading the banking app. Eventually one employee was able to correctly instruct me on how to deposit to the restricted account after hours, and then informed me that I wouldn't have access for another 6 months. I've never spent so much time on the phone and had so little help, or have been instructed to take so many different detailed steps that didn't work with their system and were never going to. The staff is polite but completely unable to help or to do anything extra to try. Ultimately I've wasted hours holding and driving to try deposits as instructed that were never going to work and I did not receive help. Will never bank here again, and feel lucky that I wasn't faced with a more serious issue. The benefits of using a local credit union at least for me were just exceptionally negated."

"Last 2 walk in experiences were horrible. You'd think a manager would know how to talk to people without an attitude but it seems this branch doesnt really care what the customers think about them. Guess I'll have travel farther for better service or switch to a new credit union"

"Beware If you are use to no fees. They charge you 5.95 a month to use Bill Pay they also charge 50 cent for every bill you pay after 18. The ease of use on the site isnt really user friendly. The reps that open the accounts should inform people of all fee that you will get for using everyday services. I love using bill pay but I shouldnt have to pay to pay a bill. YOU MUST KEEP $500 in checking in order to avoid $5.95 fee. I would never do that because of so much fraud going on. I like to transfer money for my monthy bills. They do not have many branches and they are so far away."