Franklin Insurance Agency, LLC

"Friendly and precise service and delivery of such. I have my small business and all my personal ins with Roger. Why you might ask? I want a professional handling my affairs and Roger is that person when it comes to Insurance. Period!"

"I was sold a policy from security mutual for my home. I had a loss due to a heavy winter storm. Kristen at the agency told me that I was covered for repairs and gave me the approval to make the repairs. She stated I would receive a check for the cost of immediate repairs. Security mutual denied my claim. I had to spend almost $5,000 out of pocket to remedy the damage and stop further damage. The agency refuses to return my emails or my phone calls. The agency knows they are responsible under error and omissions. Either the agency or security mutual will eventually pay this claim. It's just going to take some time in Court in order to get paid back the money I am out of pocket. Kristen lied to me and told me I was covered. The original agent that sold the policy to me no longer works there. The environment was terrible. The owner Roger is only losing more and more business as he doesn't know how to run the insurance firm with integrity. Beware.. buy your insurance elsewhere. Don't be fooled by this fool."

"The Franklin Agency has been handling my insurance needs for years. I feel very fortunate to have Roger looking out for me and my family. His knowledge and expertise are second to none. Thank you for always being there to help!!!"

"I contacted Roger when my truck was T-boned in a parking lot. Even though he could have shunted me off to the Claims department, he took the time to explain the process and tell me what to expect. When I bought my new car a few months ago, the dealership was impressed with how conscientious and prompt he was. He is thorough and accurate, and I have never known him to be anything but unfailingly polite and patient."

"So I work at a local dealership in Rochester, NY. I can't express the level of unprofessionalism I received when I called on behalf of a customer to obtain insurance. I called the guy original and left a message for him to please call me back. Immediately afterwards, I called my customer and informed them I was waiting for a phone call back. About 20 minutes later he called me back. We took care of everything. I then called my customer to let them know everything was all set. Roger Franklin then called me back and started screaming. He was extremely rude, wouldn't let me explain myself/talk/ and then hung the phone up on me and told me never to call back again. People of Buffalo, be warned!"