The Moving Doctor 108-20 180th Street, Queens, New York 11433,

"Some of the most unprofessional , disrespectful and rude customer service I have ever experience .. he sid he doesn’t move things out of storage that another company has put in there .. what sense does that make .. I would not use this company if you paid me"

"These guys were totally amazing. They helped me pack up the last stuff and moved me quickly and efficiently. They were all kind and sociable and one of them was super hot as well lol"

"Let me be clear - once the truck arrived, the overall experience was great. Getting to that point was nothing but stressful. And, for what it's worth, it was the smallest job possible with just one small couch and end table to move. Pick up on LI, drop off at a storage unit in Westchester County (90 minute drive). The initial call seemed to be OK; not great, not bad. Set up the time and got the quote, paid the deposit immediately. But subsequent emails to ask about an ETA on pick up time went unanswered. I was finally able to get a call back 2 days before and was told, "I can't find any of your information in our system, can you please tell us again what the job is?" The day before the pick up I had to call again to ask for an ETA on the pick up time and was told, "Probably between 5 and 7pm..." When I said that was unacceptable as the storage unit we were headed to would closed I was told, "No, they usually stay open until 10pm." It wasn't until I clearly stated the full week of hours that I was told a call back would be required to find a time. On my final call yesterday I was told again, "we have a new system and all we have is your name and number; can you tell us again what we're doing?" (In the end I had to repeat the info 4 times, in 4 calls.) I was told the day before that pick up would be between 9 and 9:30am. At 9:45am no truck, no call. My call to them was what eventually triggered the news that the truck assigned to the job was getting a 'quick repair' and that they had known that since about 8:30am. Why didn't they call at that point? I don't know. The truck finally arrived at the pick up site at 11:45am, arrived at the storage unit at 2:15. Again, in the end, the crew was great and Danny, the person with whom I spoke with at the end, was apologetic but that doesn't really excuse the lack of overall communication. Maybe, had it been a bigger job, it would have been smoother? Sure was the last time I used them."

"Great moving experience! The guys did a great job! Handle al my furniture and painting carefully, very professional and respectful, fast service at a fair price, definitely will call them again for my next moving."

"I was screamed at, talked over and belittled as a female when we had an issue during our delivery. My husband calls and suddenly the attitude is gone, the guy is saying sorry and trying to groom my husband's ego apologizing for how he spoke to me. Several items have been damaged and know I have to call and deal with these guys who were already so defensive and verbally abusive. Several boxes and items do not have their itemized tags so we can't even tell if we are missing items. The price we were originally quoted was not the final price. It was actually Several thousand dollars mor3. I even had them come 3x to recheck our items and confirm a quote since we had sent items prior or sold items. The guy who gave us the quote said he was "over doing it on boxes" so that he made sure we had plenty. Well clearly that didn't happen. We had half filled boxes, boxes with no padding or support to which Several items are not broken, chipped or missing chunks of. We haven't even finished opening half our boxes! Added a few of the smaller damaged items in the photos. I will update after we finish unpacking and figure out all that is damaged and speak with the company about these items. Maybe if it's handled properly without being yelled at my review will increase from 2 stars."