Planet Fitness 30-33 Steinway Street, Queens, NY 11103

"Recently, as I was transitioning to a new phase in my life, I needed to cancel my membership. Unfortunately, I encountered an unexpected issue with my contract. It was a frustrating situation, but thankfully, Claudia from the Planet Fitness, Steinway was there to help me. She went above and beyond to understand my situation and worked diligently to resolve the issue. Thanks to Claudia's help, my membership cancellation process was handled with ease, and I left feeling very satisfied with the outcome. I highly recommend Planet Fitness in Steinway not only for its great facilities but also for its outstanding customer service."

"The whole damn gym is broken! I know no one would care from the management but still wanted to post. That’s why you don’t get business for even 10$ a month!"

"The only time I see a manager there shes just standing there pretending to be busy in front of a computer while the single stressed out staff member is multitasking members checking in with questions. Management is doing zero work to even try and check in other members to lighten the load. Just staring down the staff. Besides that there is only ever one staff member on duty it seems and zero management around. One of the row machines has been broken for months. Zero monitoring of the Express workout area. People camping out for extended periods of time at the same machine. This gym is mostly just run by the members themselves who for the most part pick up after themselves and clean equipment after use. Zero administrative presence what so ever."

"Staff is friendly. But this gym is so ghetto bunch of young kids in here on machines and trying to lift weights, where they could hurt themselves & just goofing off. EQUIPMENT is old and half the machines & half of the treadmills and ellipticals are broken, don’t seem to be getting fixed. This should be quick fixes. Astoria location needs updating asap! This is really horrible to have people paying for a gym like this."

"I am sad to write this review because I love planet fitness and the staff at this location (Astoria/ Steinway) are incredibly friendly and helpful! However it has gone very downhill recently… Atleast half of the treadmills and ellipticals are always broken, and don’t seem to ever be getting fixed? It’s so disheartening and you almost have to fight for a machine or wait around for one that’s working. I think some of these would be quick fixes, so why is it taking months? This Astoria location needs attention! Take a look at these photos I’ve attached.. This is really kind of pathetic. :("