Planet Fitness 1245 Fulton Street, Brooklyn, NY 11216

"Been coming here for two months, several times a week, and have encountered no problems with the gym itself. Woman's restroom is clean and so is the equipment."

"This location surprised me, despite the shotty wifi service. It was clean, modern and upkept. However I encountered a check-in issue and the person, Ghandi, handling the front desk; didn't exude the same energy to me as the previous customer. I will say I had quite a wait until he ironed out her concerns (slightness complexion). When it came to me, he was quick to get me away, though, I pleaded with him to call corporate to be advised. His manager at that location showed the same energy. CLUE: CUSTOMER SERVICE IS NOT THE FALSE SMILE AND DISPOSITION AN EMPLOYEE DISPLAYS WHEN GREETING OR ADDING TIME ON MASSAGE EQUIPMENT. CUSTOMER SERVICE IS BEST SEEN WHEN THERE IS AN ISSUE OR CONCERN AND HOW PROACTIVE OR ACTIVE THE EMPLOYEE IS TO EXPEDITE AN AMICABLE SOLUTION WITHOUT SLIGHTING THE CONSUMER. THAT BEING SAID, THANKS GOES OUT TO HEADQUARTERS, YASINA, AND R-JAY, HARLEM NYC. BOTH FROM DIFFERENT LOCATIONS WHO LISTENED CAREFULLY AND OFFERED OPTIONS AND A REASONABLE SOLUTION, WITHOUT SLIGHTING ME. GOOD JOB TO BOTH OF YOU GUYS FOR PICKING UP THE BALL WHEN THE OTHERS LET IT FALL. AND THAT IS WHAT I CALL GREAT CUSTOMER SERVICE!!!"

"Was decent new equipment since I was last there (before pandemic). System was down had to sign in pen and paper. No free bench for presses only universal type machines. Was clean though and not too crowded."

"It clean there helpful and respectful at this planet fitness..they also have showers so after you get your work out on you can leave smelling brand new...I will go back ..hope to see you there..."

"The staff has always been friendly and they do a good job of maintaining the place. I see them cleaning every day and the locker room is tidy. But the layout of the gym is so poor that I'd go somewhere else if there were any better options in the area. Just getting to the locker rooms is a struggle. You have to walk a narrow path flanked by the free weight section and big machines, so it's an awkward single-file shimmy to get through without bumping into anyone or interrupting their set. Frankly it's probably bad enough to be unsafe, with people swinging their arms pulling cables and lifting dumbbells. I'd move all free weights up stairs with the treadmills/bikes/etc and leave the squat racks and machines down there. Other than that, it's serviceable for a commercial gym. Occasionally someone will be having a loud phone call, but for the most part it's a nice crowd with plenty of familiar faces and pleasant interactions. I wish they'd get rid of the extra ellipticals and bikes that truly never get used, and instead invest in some heavier kettlebells (35lb ain't much!) and a better layout."