Finish Line 5368 Kings Plaza, Brooklyn, NY 11234

"Very bad customer service. Waited to see sneakers but had to walk to the register and still get any help"

"Worst service EVER. The lady wearing a black shirt, who happens to be the cashier, literally snatched the shoe box from me when I grabbed it to check that both pairs were correct (correct feet, correct size). She yelled at me that I couldn't take the box if it was on her side of the counter so I replied to her that I just wanted to verify. She continued with a bad attitude. At that point I asked her if she thought that I would run away with the box without paying. I never felt so disrespected in my life. Spent over 2 hours in that store just to try on a pair of sneakers because everytime I had to try on another size (8.5 & 9), the clerk took forever to bring it out. And when I finally got the appropriate size I gave the shoe back to the guy waiting for him to bring the box with the other sneaker. That never happened because they brought it to the cashier so I was supposed to go and pay. It would've been great if they informed me about this policy, but apparently they expect the client to be a soothsayer. If I didn't get up to ask about my shoes, I would never find out that my shoes were at the cashier. The manager (lady in blue) same attitude as the cashier..."

"Was told to keep my mouth shut because apparently they have rules and new customera like me should know them. Rule #1 when you try a shoe and they go get the pair i was suppose to stand in front of the cashier waiting as if i knew that the guy tgat went to get them already brought them (10 people line). It is easier to let one know thag the shoes are so i can pay. Rule #2 so you cant check to see if they brought the right shoes before you pay. I reached to get them by the cashier to see if it was correct size and rudely was told i cant do that since they are on the cashier. Was there for 90 minutes and 30 of those minutes i didnt know the shoes were there already so i was told since i was stuttering to not to speak and that she was not going to attend me to go to next cashier. I left obviously. Treated me like the shoes were for free. Keep your shoes and the attitude too. Dont need it."

"A bunch of little kids running their mouth no sense of urgency !! If you want quality service go to snipes and or journeys ! Having full blown conversations at the register while your trying to pay ps they manually give there rate of the store on the key pad"