Citizens
525 William Penn Way, Pittsburgh, Pennsylvania 15219
About the Business
Located at 525 William Penn Way in the vibrant city of Pittsburgh, PA, Citizens is a trusted and reliable financial institution dedicated to serving the community with a comprehensive range of banking and financial services. Whether you need to manage your daily transactions, seek financial advice, or access advanced banking solutions, Citizens offers a convenient and customer-friendly environment to meet all your financial needs.
Our state-of-the-art ATMs provide quick and easy access to your accounts, allowing you to perform various banking activities, such as withdrawals, deposits, and balance inquiries, at any time. As a full-service bank, Citizens prides itself on delivering exceptional customer service and tailored financial solutions, including personal and business banking, loans, mortgages, and investment services.
At Citizens, we understand the importance of financial stability and growth, and our team of experienced professionals is committed to helping you achieve your financial goals. Visit us today at 525 William Penn Way and experience the difference of a bank that truly values its customers and community.
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Contacts
525 William Penn Way, Pittsburgh, PA 15219, United States
Hours open
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"This is the branch that I go to most frequently. The people working here have always been very nice. I don't usually need anything more than the most basic things though. But, I do agree that Citizens bank ATMs are difficult to access in general though. I usually have to walk many blocks out of the way which is inconvenient"
"Why is a bank with 3 ATM machines in the lobbyis not and accessible on weekends, holidays, or when offices are closed hours? THESE MACHINES are INSIDE WITH NO CARD ACCESSIBLE DOORS. A security guard sitting at a huge desk that he can't see over should've been able to still guard and let customers use the ATM. Why isn't there a outdoor one. Why isn't there enough other ATM in the downtown areas. I work downtown and it's still inconvenient to get my cash."
"Dropped by yesterday to pick up Euros as not all Citizens Bank branches carry them. Was told due to a company wide system issue they are unable to give them to me for fear of "messing my account up" and to come back another day. It came across as the teller not wanting to process the transaction, and shortly after I was proven right. I went to another nearby branch that carried the currency and my request was processed immediately and I was given the funds. It's a joke that THE branch in the huge citizens bank office tower will just refuse to assist a customer."
"I would give less than this if I could. I love Citizens, but this branch is notoriously and perpetually lacking in customer service and any desire to assist. Yesterday, Alex, the teller, was far more concerned about cookies for Valentine's Day than customer transactions. I should have just waited to get to my regular branch at Giant Eagle. Silly me, I thought the downtown branch might actually take care of me properly. Nothing has changed here. Lesson learned."
"I've been a customer with Citizens for over six years and today I started closing this account. I've never in my life met such evil, rude, and uncaring people until in went to this branch. The Customer service rep. was nasty with a devilish smirk on his face. The branch Manager was no help with her bullying attitude. They messed my account up and act as if I deserved it... Keep hiring people like them Citizens Bank and you'll end up with no customers.... Account is in the process of being CLOSED!"
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